Full-Time Communication Assistant

Job Description

Salary: $10/hr during training

Are you the type of person who responds to phone notifications and emails right away?

Do you enjoy spending time talking with others on the phone?

Are you the type of person who is well organized and really good at following up with people?

Do you like to work on your own, but in a team environment?

Are you looking to get your foot in the door somewhere you can grow and build a long-term career?

If so, then read on, we may have just the role for you.

Who We’re Looking For:

You are a high school graduate with a minimum of 1-year previous experience in a customer service role, familiar with multi-line phone systems, and cloud-based software. You’re a quick typer with good spelling, grammar, and the ability to quickly compose a compassionate and professional email. You have strong follow-through skills and are proactive about ensuring communication follow-ups.

At Wise Owl strong communication goes beyond listening and speaking. So you’re the type of person who actively listens and asks follow-up questions to gather information other members of the team will need. You interact with each client as if they are the first call of your day, cheerfully with patience, compassion, and respect. You’re a master at saying “No” with “Yes” and explaining how your work benefits the customer and their pet.

Your voice is appealing to the ears and your tone carries a smile over the phone. You are someone who likes to have a variety of tasks throughout the day and likes to step outside your comfort zone to learn more. You enjoy learning all the fine details about products and services while being able to answer customers' questions in layman's terms. You are energetic, approachable, professional, and always there with a helping hand to support your team. You are computer savvy, familiar with Mac products, GSuite, Microsoft Office, and able to easily navigate new software systems.

What is a Communication Assistant?

We offer a full-time position of 34+ hours a week with some flexibility in how this is scheduled. All employees must be able to work Monday and Saturday as part of their full-time schedule with possible Sunday shifts coming in for about 2 hours to call or confirm next-day appointments.

Communication assistants are the first voice clients hear at Wise Owl. As a team, they assist the receptionists and are responsible for answering phones, scheduling appointments for surgery, boarding, grooming, treatments, etc., and confirm upcoming bookings. They regularly respond to client emails throughout the day, return voicemails, and ensure the doctors and nurses respond to client messages left for them. They will need to communicate with our clients to remind them about preventions or appointments that are due soon. Lastly, everyone in the hospital helps each other. Communication assistants will occasionally help our kennel assistants with exercising a boarding guest, our nurses with cleaning a room between exams, and our clients with bringing their pet(s) into a room.

Don’t worry, at Wise Owl, we don’t believe in throwing anyone into the deep end without knowing how to swim. All new hires are enrolled in our training courses and paired with an experienced communication assistant trainer to help teach, guide, and mentor new “owlings.” Knowledge of parasite preventions, OTC products, vaccine protocols, holding techniques, and how to answer frequently asked questions are just a few of the items our communication assistant training course will cover.

Why Wise Owl Animal Hospital:

Do you know the term for a group of owls? (Bonus points if you do - but it’s ok if you don’t, we’re all about sharing and teaching). A Parliament! And that’s what we call ourselves: “The Wise Owl Parliament” - because we help each other soar and have a HOOT doing it.

We are a fast-growing animal hospital devoted to creating a better life for the animals of Guam and the people who love them - today, tomorrow, and always. We started back in 2005 with a small compassionate team and after almost 16 years, these guys and gals are now managing the business. Thanks to them, we’re in a great position to continue growing our team.

Because veterinary medicine is always evolving, so are we. Social responsibility and being a vital part of our home Islan Guahan is important to us. We are ecologically minded in our practices to support Mother Earth (we recycle, use biodegradable items, are paperless, and just went solar!). We provide an angel fund to support animals without homes and island-wide improvements in animal care, and we sponsor and participate in many community events for the betterment of the island every year.

Our success comes from a team that supports each other. We pair new “owlings” with experienced trainers who will teach, guide, and mentor you to build your knowledge and skills. We hold regular meetings to openly discuss what we can do better tomorrow from what we learned today. We share in each other’s successes, celebrate key events in one another’s lives, and have regular staff outings. We invest in our staff because we don’t want this to be a “job”, we want you to build a career with us.

Throughout the years, this is what has made us Guam’s “Other” family doctor. We hope you’ll join us!

What We Offer:

Raise given upon successful and timely completion of training.

Opportunities for raises every 6-months after on-boarding period.

Increasing PTO each year PLUS additional accrued PTO with rollover

One week of sick leave (separate from / in addition to PTO)

Group Medical, Dental & Vision plan including discount gym membership

Cafeteria Plan for supplemental insurance offered through Aflac

401k with 3% company match

Animal Basic Life Support (BLS) Certification

Employee rates on products and services

Commitment to training you in the position and continuous development to design a career path in the animal care industry through company training program(s).

15 paid hours for continuing education every 2-years. Ability to earn additional nationally recognized certifications.

Free coffee runneth merrily in the office

Full kitchen in employee lounge - we do like to have the occasional meal together

Paperless practice using the latest cloud-based systems and technology

A dynamic, energetic team that learns and grows with one another

Ready for the Next step?

If after reading all of this you might be interested, then please click "Apply" to complete our online application.

Thanks for reading. We can’t wait to hear from you. :)