Client Documentation Specialist

Day to day business

Review the documentation received from the clients for certain change in circumstances on an existing account or an account closing and verify that it complies with the local and international regulations (e.g. CDB20, Common Reporting Standards (CRS) and FATCA/QI rules) and the Bank's directives and procedures from (a formal point of view (e.g. the correct version of the document is signed, all the required fields have been completed) and (ii) that the information is consistent across the documents provided by the clients (IDs, corporate documents, bank's forms, etc…)

Verify that the information entered in the Bank's systems by the Wealth Management is complete according to the documentation signed

Perform 4 eyes controls and regular internal controls to ensure respect of the procedures

Ensure a good quality of service by providing accurate feedback to the Wealth Management on any error, missing document and answering in a timely manner to any query related to his/her mission and duties

Receive and digitize incoming mails to the attention of Relationship Managers

Verify the signature on mails and instructions received from clients

Digitize clients account documentation amendments and opening

Reconcile and update scanning activity monitoring

Verify closing instructions

Coordination and central point of contact

Build a bridge and create synergy within the Client Documentation team and other key players (Legal, Compliance, IT…), create/maintain an efficient flow of communication that ensures all remain aware of important information and that it is consistent.

Act as a business partner by bringing his/her expertise and the relevant support and input to the other departments of the bank (Wealth Management, Compliance, Legal…) when required (on a complex situation, on the implementation of new regulations or bank's decisions, new projects)

Coordinate efforts to help a smooth flow in the processes and always seek for improvements

Facilitate problem solving and collaboration

Create an environment oriented to trust, open communication and cohesive team effort

Projects and Change management

Be up to date on any changes in the regulations, perform the assessment for internal changes, communicate with the relevant departments involved and to the team, implement them or launch projects, requests to IT as needed

Participate in any project impacting the team, either required by a new regulation or initiated by the Bank, hence participate to workshops, meetings, upon the management delegation (for defining the business requirements, performing the testings, and any other required tasks)

Involve the other team members as required

Participate in the change management within the team by communicating proactively on the various projects and accompany the team in the change

Make sure that the procedures and processes are updated accordingly and communicated to all stakeholders, including the Client Documentation teams within the different branches