LCL Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let us sail towards a brighter, more sustainable future with Maersk.

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

In this role, you will

· Deliver an excellent customer experience to our Maersk LCL customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.

· Closely collaborate with other teams within and across the areas. Act as the first point of contact for customers and actively build strong relationships with customers.

Key Responsibilities

· Be the primary point of contact for customers. Actively build strong relationships with customers and gain an understanding of their business, service needs and desires.

· Own customer experience. Collaborate with the team to achieve best-in-class Customer Service.

· Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.

· Identify and execute innovative opportunities for operational improvement, driving value through the automation.

· Receive and confirm bookings received from vendors/customer as nominated in timely manner.

· Ensure to follow Maersk’s global guideline for operations activities.

· Ensure the systems related KPIs meet requirements (timeline and correctness of Kewill update, SAP, CargoWise etc.).

· Prepare operational reports assigned by Team Leader / Manager.

· Carry out ad-hoc tasks assigned by Team Leader / Manager.

We Are Looking For:

· Candidate with experience in shipping / logistics industry, familiar with import /export. Preferably with exposure in LCL.

· Comprehensive English communication, both verbal and written.

· Ability to remain calm under pressure and handle challenging situations with patience.

· Dedication to continuous learning and growth, proactively pursuing chances to improve skills, refine processes, and maximize efficiency.

· Computer literacy – Excel and Powerpoint

· Good communication skills

· Possess a can do and willing to do attitude

· Teamwork, discipline, and integrity

· Time management

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing Specialist

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