Branch Operations Manager

Job Purpose

This position exists to managing and control the branch operations and for ensuring smooth functioning of the branch set up and contribute to achieving the P&L objective. This role would create the second in command for the Branch Manager

The position is expected to accomplish a clean audit rating by handling transactions in line with regulatory and internal guidelines and also to meet the expectations of internal and external clients. This position is also expected to supervise and guide staff on all operational & P&L related deliverables

Key Accountabilities

Manage & supervise various functions of Operations of the branch as per defined process notes and in line with regulatory and compliance guidelines

Adherence to agreed TATs with business thereby ensuring customer satisfaction

Manage audit at branch and ensure minimum satisfactory rating at all times

Ensure that the workload distribution is done basis the volumes and transactions are authorised in a timely manner and with Zero errors

Handle exceptions, deferrals and ensure closure within timelines. Ensure MIS and reports are submitted in a timely manner

Maintain filing and documents maintenance as per filing process and quality initiatives taken at branch level

Process & Product improvement and initiatives to be taken through ideation and ensuring zero errors

Support branch target achievement through effective upselling and cross-selling to the customers

Job Duties & Responsibilities

Manage & control all operational functions of the branch with zero errors

Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction

Ensure timely receipt and submission of regulatory and other reports by the Branch

Participate in process improvement exercises within branch/cluster

Identify areas where productivity enhancement and cost reduction initiatives can be introduced

Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals

Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis

Experience

Minimum 4 to 6 years' experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.

Education / Preferred Qualifications

The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.

Core Competencies

Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this

Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations

Leadership & management skills

Technical Competencies

Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services

Analytical skills

Work Relationship

Management of clients and prospects for acquisition and deepening of wallet share

Close interaction with Treasures Elite Team Leader, City / Cluster Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.

Close and regular interaction with Branch Product specialists for effective skill / knowledge development of self and explore potential in existing book through joint engagement with clients

DBS India - Culture & Behaviors

Performance through Value Based Propositions

Ensure customer focus by delighting customers & reduce complaints

Build pride and passion to protect, maintain and enhance DBS' image and reputation

Enhance knowledge base, build skill sets & develop competencies

Execute at speed while maintaining error free operations

Maintain the highest standards of honesty and integrity

Primary Location

India-Tamil Nadu-Karaikudi

Job

Operations

Schedule

Regular

Job Type

Full-time

Job Posting

Apr 30, 2024, 1:24:32 PM

Full time