Practice Administrator

Reports to Physician Owner

Position Summary:

This is a full-time, exempt, senior staff position with broad responsibility for overall management and development of the organization. This includes all administrative and business affairs of the practice including but not limited to the areas listed below. This position functions as the chief administrative officer of the practice and as such includes direct supervisory responsibilities for 7 other managers and senior supervisory staff. The position has authority and responsibility regarding personnel hiring, promoting, disciplinary actions, and termination decisions for all non-physician personnel in the practice. Specific primary responsibilities include but are not limited to management and oversight of the following areas:

Operations/Information Technology:

Telephone system switch and call center operations including patient registration, appointment scheduling, insurance verification and procedure authorization

Computer network operations including all hardware, software, and network components including deployment, security, access, virus protection, etc.

Medical records and patient information management

Facilities management

HIPAA compliance

Billing and Collections:

Charge capture, posting and claims submission

Payment posting and account follow-up and collections

Accounts receivable management and analysis

Coding and documentation

Medicare compliance, including MIPS reporting

Revenue Cycle Management and Payer Analysis:

Monthly completion of reports and production/revenue trend analysis and recommendations

Analysis/evaluation and recommendations on current and proposed managed care payer contracts

Analysis of current payer mix and trend analysis and recommendations

Financial Management and Analysis:

Vendor selection and performance

Review and analysis of accounts payable, vendor terms and overall expenses Human Resources/Risk Management:

Final approval of all staff selected for hire in conjunction with the physician owner

Participation as needed in employee evaluations and disciplinary process including employment termination decisions as needed

Administration and review of all staff salary rates and adjustments

Development and maintenance of Employee Handbook

Benefits program review and recommendations including health, dental, vision, and STD/LTD insurance options, 401(k)/profit sharing plan

Credentialing, licensing, registration and certification of all practice providers as required including maintaining provider CME data

Risk management and evaluation/negotiation of malpractice insurance coverage options

Management of relationships with outside accountant/CPA support for financial reporting, tax preparation, and business licenses.

Governance and Organization:

Assist in the strategic planning process and the development of strategic business plans

Create agenda for and provide direction for monthly business meetings

Assist in governance-related issues as new partner physicians join group and established physician partners retire from group

Function as liaison between practice and hospital partners

Function as liaison between practice and other outside vendors providing service including attorneys, consultants, accountants, bankers and others

Assistance as needed with structure and function of related corporate entities established for purposes of real estate holdings, clinical research, etc.

Minimum Requirements:

Five years of progressively complex prior experience in medical practice management including broad responsibility for supervision of staff and for operations across multiple functional areas and geographic sites.

Extensive familiarity with desktop personal computers operating under Windows and Mac operating systems; networking; and cloud-based services.

Familiarity with electronic medical record systems; Athena experience preferred

Ability to coordinate with outside billing services

Familiarity with medical procedure and diagnosis coding protocols

A master's degree in business, health administration, public health, or public administration is required from an accredited graduate program of a reputable university.

Certification as either a CMPE or FACMPE from MGMA/ACMPE is highly desirable.

Experience in interventional pain management, orthopedics, or similar specialties preferred.

Significant communication skills, language and interpersonal skills, verbal and written, in English are essential.

The ability to lead meetings and present information in a clear manner to multiple levels junior staff, senior staff, physicians is essential.