Sr. Client Services Rep

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Brown Brothers Harriman is an award-winning asset servicing provider of global custody, fund accounting and administration, foreign exchange, securities lending, and technology solutions to leading global asset gatherers. BBH is a world class organization that was founded in 1818 and operates from 17 offices around the world with over 5,000 employees. While times have changed since we opened our doors, one thing that has remained constant is our commitment to our clients and core values. Our unique culture emphasizes teamwork, integrity, and excellence, and these values drive our success.

Our Global Client Services Department is looking for the right calibre to serves as a primary contact for our global and regional clients in supporting their day-to-day inquiries pertaining to our global custody, fund accounting & administration related products and services. The individual is expected to possess strong knowledge on global securities markets and/or fund accounting experience and is required to coordinate with various BBH global offices and departments to facilitate prompt inquiry support and issues resolution.

RESPONSIBILITES:

1.Client Service and Inquiry Response:

Demonstrate client servicing mindset and ability to provide quality and meaningful support to clients

Proactiveness in responding to client’s inquiries (such as corporate action, trade settlement, fund transfer, FX and tax).

Take end-to-end ownership to collaborate with internal departments to prioritize client requests, deliverables and to facilitate issues resolution.

Assist clients in new market opening, account maintenance and system access set up functions.

Maintain strong knowledge of BBH businesses, products, systems and internal workflows.

Develop knowledge and deep understanding of clients’ business needs and assist in identifying opportunities to enhance overall client experience and service quality.

2.Technology and Innovation:

Utilize relevant internal technology solutions to effectively manage client inquiries.

Introduce and familiarize clients with new technology, automation tools and products.

3. Risk Management and Control:

Complete monthly client reporting requirements.

Assist in maintaining and reporting on client service-related metrics.

Coordinate and monitor receipt of all client documentation (tax, KYC, account information, authorized signers, etc.) and analyze exposure of missing documentation to BBH/client.

Ensure proper escalation in timely manner and follow through on client issues and concerns by working with Supervisor and Client Service Manager.

REQUIREMENTS:

BS/BA degree (business/finance/accounting concentration is preferred)

Minimum 3 years of fund accounting and/or global custody operational experience or with financial industry related client servicing experience

Attention to detail, ability to multi-task and operate under pressure in a business environment

Strong communication (both verbal and written) and interpersonal skills

Excellent problem-solving skills including ability to identify, recommend and implement soltions

Collaborate and contribute in a global team environment

Willingness to provide work coverage during Hong Kong public holidays

Proficient in English, Cantonese and Mandarin

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