Customer Service Representative

Job Description

Benefits:

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Paul Davis is a family-owned restoration company specializing in restoring the homes and businesses of Northern Virginia for over 60 years. We hold ourselves to the highest standard of quality in our work and we are committed to the happiness of our customers and clients. Our hardworking team is looking to add a proactive and self-motivated Customer Service Representative who can provide superior customer service to assist our homeowners. You will be responsible for handling the documentation, scheduling, production, job updating, and problem-solving for our growing team.

We need a driven overachiever to join our team of coordinators and provide exceptional customer service to those who have suffered a disaster or loss. We are looking for a proactive individual who thrives in a fast-paced environment and loves change.

Responsibilities:

Be the main point of contact for assigned projects

Assist with new project intake and enter all projects into the software correctly with detailed information

Schedule all subcontractor site visits for assigned projects

Manage all necessary documents for assigned projects

Communicate with all of your assigned customers effectively, using their preferred method of communication

Ensure project notes are up to date in our system twice weekly

Process weekly approved invoice and payment requests

Assist Project Managers with ordering construction materials and selections, if necessary

Qualifications:

Exceptional customer service and time management skills

Organized and detail-oriented

Comfortable with technology and MS Teams / Office 365

3+ years of office and administrative experience

Scheduling or dispatching experience is must

Experience in construction or related industries is highly desirable

Able to problem solve and assist in conflict resolution

Benefits:

Competitive salary plus bonuses

Work-from-home day

Company provided devices and IT training

Paid holidays/vacation/sick

Health, dental and vision insurance

Paid training

Career Development Program

401K and profit-sharing plan

Paid maternity and paternity leave

Family atmosphere and company-sponsored events

Do you want to join a dynamic team and be rewarded for the work that you do? We are looking forward to reviewing your application!