Porsche Arlington Automotive Service Advisor

Job Description

Here at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W. (Guidance. Respect. Opportunity. Worth)

Porsche Service Advisor Benefits:

Due unprecedented growth we are adding employees to our team to match our volume

$55,000 - $110,000+ Annual Income potential based on performance

Annual Longevity Bonus

Sales or Service experience preferred but not required

People with experience in hospitality (Restaurants, Hotel, Customer Service, etc) encouraged to apply

Minimum guarantee for 3 months during training period

Great culture within an innovative company

Great schedule, enabling family time

Training and support to assist you in achieving your goals

Paid time off and 401k

Medical, Dental, Vision, Short and Long-term disability, and Life Insurance

Employee discounts on vehicle sales, parts, and service

Career advancement opportunities

...and more!

Porsche Service Advisor Responsibilities:

Ensure teamwork, create and foster a positive working environment with happy people

Communication is your number one responsibility

Communicate professionally and clearly about inspection results, then present corrective procedures and prepare work order for needed repairs

Constant communication with dispatch, foreman, team leader and technicians is required

Maintain high customer satisfaction standards above national average (CSI)

Advise customers about necessary service for their general maintenance needs bold

Help identify the customer’s primary concern and also present other maintenance needs when appropriate

Prepare repair orders showing time, cost and labor estimates for service

Accurately describe the customer’s concern to the technician

Explain the work performed and the repair order charges to the customer

Schedule service appointments and loaner/rental cars when appropriate, in order to provide a streamlined and seamless experience for the customer

Ensure that loaner cars are returned in a timely fashion

Encourage clients to prepay online

Establish and maintain professional relationships with the customers to encourage repeat and referral business

Perform federal, state, and manufacturer mandated recalls

Complete all training required by the manufacturer or Rosenthal Automotive

Porsche Service Advisor Qualifications:

1+ year of service writing experience or sales experience preferred but not required

High-line, luxury automotive experience preferred, not required

A valid driver's license and a good driving record, per company standards

An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience

Provide an outstanding a fellow employee experience

Professional personal appearance

Excellent oral and written communication abilities

Process and detail oriented with developed organizational skills

Confident in ability to work under pressure and prioritize

Our company is a family owned and operated business, so we know what it takes to grow a company from the ground up. Unlike other employers, we aren’t so focused on what you’ve done, but what you can achieve.

Please submit your resume for immediate consideration.

Job Type: Full-time, Entry-Level position