Knowledge Management Content Engineer

Our Knowledge Management Content Engineer is a key member of the Casualty Claims leadership team working across the organization to develop robust and accurate knowledgebase content, usability, and reporting to support consistency and provide a friction-less experience to our customers. The ideal candidate has broad and deep technical expertise of knowledge repositories and exceptional communication skills to translate complex business processes into clear, concise written communication that is customized to fit the stakeholder audience.

As a Knowledge Management Content Engineer, you will:

Work with stakeholders to UNDERSTAND business problems, DETERMINE requirements, and DESIGN technical solutions of data, reports, software, and/or systems.

CREATE and MAINTAIN operational content creation, consistency for a searchable and user-friendly interface for operational customers that is compatible with current and future platforms and AI initiatives.

COMMUNICATE in a professional oral or written manner thoughtfully and clearly to both technical and non-technical audiences, conveying nuanced business strategies and complex technical topics in a way those less familiar with the subject matter can understand without key concepts getting lost in translation.

SERVE as liaison for operational customers, business partners, and Tech partners to maintain an accurate, agnostic, and portable well written content repository of articles.

UTILIZE analytical techniques and business knowledge to DELIVER insights and derive new KPIs

ASSESS and CULTIVATE long-term strategic goals and specific opportunities for business intelligence and automated solution development in conjunction with Business Partners, Engineers, and Data Scientists.

SERVE as data stewards for assigned areas, working with IT and business partners in testing and validating data changes, maintaining proper governance controls, and ensuring data availability and quality.

Minimum Qualifications

4+ years of experience in BI and Data Visualization (PowerBI, Tableau)

4+ years of experience leveraging Source Control and DevOps Tools/Practices to contribute to a collaborative development team

2+ years of experience using cloud-based technologies such as Salesforce

1+ years of experience in Project Leadership

1+ years of experience Orchestrating a collaborative development process (designing and managing a SDLC)

1+ years of experience in Insurance or Fintech Industry

BA/BS in Computer Science, Statistics, Analytics, Operations Research, Economics, Mathematics, or related field

Strong problem-solving ability

Ability to excel in a fast-paced environment

Experience researching and querying new systems and data to derive meaningful insights

Ability to develop, test, deploy, and maintain data structures, enterprise reports, data visualizations, analytical systems, and software

Experience with data visualization tools

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Annual Salary$99,000.00 - $185,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

Premier Medical, Dental and Vision Insurance with no waiting period**

Paid Vacation, Sick and Parental Leave

401(k) Plan

Tuition Reimbursement

Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

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