Cash Posting Processor

Overview:

Hours: Monday- Friday 9:00am-5:30pm

Location: Hybrid (3 days in Office and 2 days WFH)

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.

$5,250 Tuition Reimbursement per year.

40 hours paid volunteer time off.

A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact

12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.

401(k) Match

Profit-sharing program

Are you ready to challenge the expected to deliver the extraordinary?

A payment poster is responsible for but not limited to: Electronic downloading payments, balancing daily reports, payment posting using online resources or payer websites. Ability to handle account research to expedite payment application is required. Efficiently posting payments to company’s accounts receivable systems. The duties of this position also include applying required contractual adjustments, issuing refund requests and excellent documentation skills with hard copy work as well as online account notations. A poster is also required to review research and refund all undistributed insurance payments applied. Payment posting workloads should be processed accurately and in a timely manner, according to the established deadlines for month end requirements being met.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible to participate in operational and system training and process improvement implementation.

Posting all electronically available payer remits to appropriate accounts.

Posting credit card payment electronically or manually as needed.

Manually posting exception report payments to appropriate accounts.

Posts insurance recoupment’s using appropriate debit and credit adjustment codes. Notes both account with recoupment details. Forwards balance to next responsible party.

Contact insurance companies for questionable or incomplete explanation of benefits.

Research complex issues utilizing internal and external resources and contacts.

Requests for distribution of funds (online ticklers)

Processes refund coding and adjustments when requested.

Maintain daily productivity levels.

Maintains department posting standard of 48 hour turn-around time table on batches received.

Participates in overall system testing as related to system upgrades and enhancements.

Ensures efficiency on keeping an up to date Insurance and Credit WQ to expedite credit.

Knowledge in all processes in the Accounts Receivable department on patient payment electronic and manual posting, insurance payments electronic and manual posting.

Assist the Customer Service department on patient phone calls.

Communicates extensively with staff and management on updates.

Works with the department staff and management to resolve issues.

Follows procedure for processing non-Epic site payments.

Processes unidentified payment to the appropriate account, distributes all outstanding undistributed patient payment to open patient balance.

Processes refunds using the approved department guidelines.

Performs any other duties as instructed by the supervisor or manager.

KNOWLEDGE SKILLS AND ABILITIES:

A significant level of analytical ability is required in order to correct errors and notice trends. Analysis requirements for collecting available factual information and responding to it based on clear precedent procedures. Good written and verbal communication skills.

Able to type 40 WPM, general data entry skills, 10 key calculator & Microsoft office

A significant level of communication skills is required in order to communicate with others.

Ability to proofread and check documents for errors as well as problem solving issues.

Experience with medical terminology, CPT codes.

Qualifications:

EDUCATION and/or CERTIFICATION/LICENSURE:

Requires a high-school level of education and two to three years of physician billing experience.

EXPERIENCE:

Requires a working knowledge of Accounts Receivable as it relates to the department.

Windows Experience

A working knowledge on Insurance Carrier Explanation of Benefits

Basic phone etiquette

Permanent