Content Operations Associate

The next chapter of our growth story needs YOU!

At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious, collaborative, and inspired by life-long learning. Although we have different backgrounds, we share the same vision; to reach a billion learners as we unlock positive potential through a love of learning. We owe it all to our people. Every win… every idea… every extra mile. They've made us who we are. And there's so much still to do – so much opportunity for you to own. Together, we're on a path to improving a billion lives and a culture where everyone can thrive.

Why You'll Love This Role:

As a Content Operations Associate at Go1, you will be at the forefront of shaping our content offerings and ensuring a top-notch learning experience for our users. This role offers a unique opportunity to work in a fast-paced and transformative environment, where your skills and expertise will directly impact the success and growth of our platform. You'll be part of a collaborative team that values innovation, creativity, and continuous improvement, making every day a rewarding and exciting journey.

What you will be doing:

Deliver the end-to-end lifecycle of content offered by Go1 – including content onboarding, correct accessibility, and retirements

Assist and collaborate with the Content Partner Success team for the successful review, approval & delivery of our Content Partners’ products

Collaborate with diverse teams—Data, Product, Sales, Engineering—to enhance the product and the experience of our various stakeholders (Customers, Learners, Content Partners).

Provide subject matter expertise and guidance in escalated content related support matters

Develop and maintain accurate documentation of the Content Operations processes, including guides, training manuals and checklists

In conjunction with the Content Operations Team, iterate on existing processes and workflows to improve efficiency and visibility

Contribute and deliver on routine tasks as they relate to content

Why You're a Great Fit:

Problem-Solving Abilities: Your strong problem-solving skills enable you to provide subject matter expertise and guidance in handling escalated support matters effectively.

Strong Attention to Detail: At least one year’s experience in an administrative role. Your meticulous attention to detail ensures that tasks are carried out with precision and accuracy.

Process Improvement Mindset: You have an innate desire to improve processes and workflows, proactively identifying opportunities for efficiency gains and driving positive change.

Tech-Savvy: Your high level of computer literacy, including proficiency in Excel, equips you to navigate technology platforms with ease. Airtable and Jira knowledge would be a plus.

Excellent Organisational Skills: Your exceptional organisational abilities and time management skills allow you to handle multiple tasks and projects with ease, ensuring smooth and efficient operations.

Collaborative Spirit: You thrive in a collaborative team environment and enjoy working closely with the Content Partner Success team to ensure seamless review, approval, and timely delivery processes.

Passion for Education: You have a genuine passion for the education industry and understand the profound impact of high-quality learning experiences on individuals and organisations.

Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at a time.

Perks & Benefits

Competitive incentive plan in addition to salary

Employee Stock Option Plan

Flexible approach to work

Monthly work from home or transport reimbursement

One time work from home office set up budget

Unlimited access to the Go1 Learning Hub, and mentorship program

Professional development fund

Volunteer leave to give back to the community

PTO + Wellbeing days

Flexible public holidays - take the days off that are important to you, swap out the ones that are not

Family planning & parental leave, plus support for parents returning to work

Wellness initiatives and an Employee Assistance Program

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.