Administrative Assistant

Position Overview: Responsible for assisting in and supporting the day to day operations of Open Systems Healthcare by providing general support to areas including but not limited to; sales, payroll, human resources, recruiting, payroll, marketing, support for the clinical team.

Essential Job Functions:

Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented

Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts

Confirm caregivers appointments for orientations

Assist Human Resources with completing credential calls/emails weekly

Assists in weekly payroll process; including but not limited to

Review and remedy call dashboard/EVV related prebilling issues compliantly and accurately

Review completion of care plan for accuracy and alignment with care plan

Communicate and collaborate with client and caregiver to address missed tasks, missed calls

Address EVV setup issues with office staff/OSH Rep

Review over authorizations and discrepancies with schedule

Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives

Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives

Ensures documentation compliance with local, state, and federal regulations as well as Agency policy

Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law

Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month

Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts

Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO

Initiate retraining of EVV training for caregivers when designated by office staff

Performs all other duties as required and assigned by OSH representative

Follows Open Systems Healthcare's Policies and Procedures

Follows Federal, State and local rules and regulations pertaining to home care services

Requirements

Required Qualifications:

High School diploma or GED equivalency, preferred

Basic understanding of Microsoft Office

Evidence of Tuberculosis screening that meets CDC guidelines

Must have a reliable form of transportation

Preferred Competencies:

Able to work in a fast paced work environment

Ability to effectively communicate externally as well as internally with all levels of the organization

Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters

Ability to handle confidential information in compliance with HIPAA

Ability to handle sensitive information in a calm and professional manner

Ability to lead change and innovation

Ability to manage multiple tasks on a daily basis and manage time efficiently

Public relations ability, interpersonal skills and professional telephone manner

Work Environment and Physical Demands:

This role functions primarily in a home office environment and has regular contact and use of laptop, monitors, printers

The employee is occasionally exposed to a variety of conditions at consumer sites

30% or more travel time possible dependent on need

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning