Cloud Systems Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Location: Cochabamba, Bolivia. Hybrid 2 per week at the office.

The Cloud Systems Engineer manages, deploys and maintains NICE CXone's production systems, virtualization, SAN, Public Cloud and other supporting environments. The Sr. Cloud Systems Engineer will also be responsible for managing, deploying and maintaining our lab environments. The candidate would work as a lead on projects that are across multiple groups.

As a Cloud Systems Engineer, a Typical Day Might Include the Following:

Manage and deploy Windows Domain and Active Directory environment

Deploy Servers with Windows Server 2019

Set up and maintain server system and file security

Manage Lab and Production Infrastructure

Deploy, Configure and Maintain Physical Storage (SAN)

Monitor and optimize performance of servers

Manage Virtualization Environment

Maintain documentation of Environment and Processes

Work with vendors to troubleshoot problems and RMA parts as needed

Manage and deploy Linux server installations

Deploy and Manage Public Cloud Compute and Storage

Deploy and Manage Enterprise Grade Physical Compute

Other duties as assigned

To Land This Gig You'll Need:

Bachelor’s Degree in Computer Science, Business Information Systems or related field or equivalent work experience required.

Management of VMware and Public Cloud Environments

Microsoft server related certification (MCSA)

2+ years working in a Server 2012 R2 or Server 2019 server environment

Experience managing and deploying Windows domains, Active Directory and DNS

2+ years managing and deploying virtual environments

2+ years managing and deploying Windows 2019 servers

2+ years installing/configuring physical server hardware and OS

Experience successfully working under time constraints and deadlines

Experience working within a team of IT professionals; taking and following direction and completing tasks and assignments in a timely manner with a positive attitude

Experience working with Change Management

Bonus Experience:

Configuration and management of HP or Cisco server hardware

Systems Engineer Related Certifications (e.g. MCSE or Public Cloud)

Comfortable working with changing timelines and deadlines

Experience working in large, global environments

Experience working in fast-paced production environments

Management of VMware environments

Management of AWS environments

SAN deployment and administration

Unix or Linux administration

Deploying servers and applications using Chef

Experience working with config management or infrastructure automation

#LI-Hybrid

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.