Consultant , IBM MQ

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of [Consultant], [IBM MQ]!

The purpose of this job is to provide all aspects of IBM MQ administration and provide technical guidance and support for Control-M(CM) administration.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsibilities

The main responsibilities include configuration, implementation and support of IBM MQ.

Understand business requirements and design solutions accordingly.

Ensure quality standards in release.

Take care of incidents, escalate to Client or third parties as necessary.

Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.

Work with the right teams within Genpact, Client or third parties for the implementation of change.

Follow the required policies and procedures for the incident, problem and change management.

Ensure service performance expectations are met with service levels and quality.

any service-related issues and risks to Genpact Track lead and/or client.

about the MQ Architecture.

with Windows, Linux Operating system.

experience with MQ installation, configuration and Disaster Recovery (DR) procedures.

worked on multiple MQ Fix packs/Patching.

worked on a MQ Migration.

understands the following MQ topics,

Installation and Configuration.

Point to Point Setup.

Server and Client Architecture.

Secured Socket Layer (SSL) Certificate implementation.

on experience on MQ migration and Upgrade.

of Replicated Data Queue Manager (RDQM) MQ High availability.

a Case/Problem Management Report (PMR) with IBM.

worked with MQ support on Level 3 issues.

have good trouble shooting and analytical skills.

communication skills (verbal and written).

energy, results driven person with strong interpersonal skills.

to work under minimal supervision.

Qualifications we seek in you!

Minimum Qualifications

or postgraduate in Technology with Computers or Information Technology (IT) stream.

Preferred Qualifications/ Skills

Markets Domain knowledge is preferred.

of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.

about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.

understanding of IT infrastructure and troubleshooting.

and system expertise in relevant IT workstreams.

analytical and problem-solving skills.

troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.

knowledge in specific areas allowing them to tackle intricate problems.

with L1 Support to provide guidance and share insights for ongoing issue resolution.

problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.

to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.

to effectively interact with stakeholders in implementation of new functionality and solving problems.

communication skills (written and verbal).

to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Experience:

of three plus (3+) years of relevant experience.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.