Team Member

Job Description

The Team Member position is responsible for providing exceptional guest service and support while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures. This position operates under the direction of the General Manager, Assistant Managers, and Shift Coordinators. This position has direct interactions with Guests and members of the field operations team.

RESPONSIBILITIES

Greets guests with a smile, receives orders, processes payments, and responds appropriately to customer issues

Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities

Verifies the accuracy of guests' orders

Prepares and packages food and drink products

Cleans kitchen area, counters, food preparation areas, and utensils

Cleans dining room, restrooms, and exterior grounds

Maintains health and safety standards in work areas

Unloads and stocks inventory items as needed

Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)

Prompt and regular attendance on assigned shifts

Follows BURGER KING uniform and grooming standards and policies

Works to resolve issues that may arise in the restaurant

Learns team effectiveness skills; works with others to achieve team goals

Responds to guests' needs in a professional and polite manner

Communicates in a positive manner with customers, peers, and managers

QUALIFICATIONS:

Must be at least sixteen (16) years of age

Willing to accomplish all restaurant tasks

Comfortable working in a fast paced environment

Ability to interact productively with co-workers and function well in a team environment

Ability to resolve consumer issues with tact