Front Office Supervisor

A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

What will I be doing?

As a Front Office Supervisor Intern, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise the efficient operations of reception including check in/out procedures

Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments

Demonstrate a high level of customer service at all times

Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards

Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow and adhere to company brand standards

Assist other departments wherever necessary and maintain good working relationships with Team Members

Work with your Manager to identify a specific project to complete during your internship placement What are we looking for?

Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry

Desire to progress within the Hospitality industry

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous supervisory experience

Previous experience in the hotel industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time