Service Consultant

Job Description

Service Consultant- Full-Time

Set your salary by earning a salary plus commission position as a Customer Service Consultant with Parkway Hyundai. We are one of the few family-owned dealerships left in Wilmington. We are focused on creating an environment that cultivates honesty, trust, and fairness. We value building good relationships with our customers and place providing excellent customer service at the center of everything we do. Come join our dynamic parkway team!

Job Duties:

Ascertains automotive problems and services by listening to the customer's description of the symptoms; clarifying description of the problems; conducting inspections, taking test drives; checking vehicle maintenance records; examining service schedules.

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

Develops estimated by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; questions answering and concerns; arranging towing and temporary transportation.

Maintains automotive records by recording problems and corrective actions planned.

Updates job knowledge by participating in educational opportunities; reading manufactures' publications.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills and Qualifications:

Problem Solving

Reporting Research Results

Quality Focus

Productivity

Estimating

Product Knowledge

Customer Service

Safety Management

Service Advisor

Automotive Service Consultant Skills and Qualifications:

Problem Solving,

Reporting Research Results,

Quality Focus,

Productivity,

Estimating,

Product Knowledge,

Customer Service,

Problem Solving,

Safety Management

Job Type: Full-time