Content Moderation (print file) Lead

Printful is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We empower thousands of businesses—from iconic brands like Coca-Cola and MTV to small business owners working out of their living rooms.

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.

If you’re motivated, forward-thinking, and have a drive for excellence, Printful is the right workplace for you. Our business keeps growing, so we’re looking for a skilled Content Moderation Lead to join our international Customer Support team.

The goal of the Content Moderation team is to ensure customers adhere to our acceptable content guidelines and copyright restrictions. We do this through manual and automated moderation processes and collaboration with other teams.

Your daily tasks will include:

Leading, coaching, and mentoring the Content Moderation team members, including conducting 1:1s, performance reviews, and team meetings

Leading and coordinating team projects, organizing communication and documentation, and implementing procedures to enhance the work of the team and the customer experience

Analyzing the team’s performance KPIs and metrics, making recommendations, implementing necessary work and schedule adjustments

Process auditing and improvement initiative execution

Introducing new processes and decision-making flows to comply with legal obligations and balance between business needs and individual priorities/values

What we expect from you:

Experience with managing people or teams

Understanding or background in work with legal agreements or legal language

Prior experience in content moderation, preferably in a leadership or supervisory role

Understanding of online content platforms, social media trends, and digital content creation

Experience in developing and implementing content moderation policies and procedures

Ability to balance the principles of free expression with the need to maintain a safe and respectful online environment and consider business decisions

Excellent written and spoken English skills

Strong communication and time-management skills

Strong critical thinking skills to identify emerging content risks and develop proactive strategies to address them

Passion for providing excellent customer service

What we offer:

Monthly salary EUR 2,000–2,500 gross, depending on work experience, education, and skills

All the resources and tools to perform your tasks (choose between Mac or Windows)

An opportunity to work remotely or in a modern and welcoming office in Rīga

Flexible working hours (start your day as late as 11 a.m.)

Free and healthy lunch at the office

Health insurance, including a mental wellness program

Day off on your birthday

Gym membership

Possibility to work abroad for 90 days each year

Employee discounts for 300+ premium products

Room for professional growth (conferences, workshops, mentoring, guest lectures)

Exciting team-building events and parties you’ll never forget!

Printful is an equal-opportunity workplace. We’re committed to diversity and inclusion and make our hiring decisions based solely on qualifications, merit, and work experience.

If you think you’d excel in this role, send us your resume and a cover letter in English, showing us why you’re the right person for the job!

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at Printful. We’re always looking for creative and driven minds to join our ever-growing team!

AS Printful Latvia (Reģ.nr. LV40203050078)

JR1060