Learner Support Lead

Department: Delivery

Location: Home based, UK

Reports to: Training Delivery Manager

Hours: 37.5 per week

Salary: Depending on experience

Role Overview

As the Learning Support Lead at Cambridge Spark you will be responsible for leading, facilitating and managing best-in-class support for our learners with additional support requirements including: special educational needs; visual and hearing impairments; and physical disabilities, ensuring all learners are provided with an educational environment in which they are able to succeed. The Learning Support Lead would also take responsibility for the management and performance of our Functional Skills provision to ensure all learners with a requirement to complete the qualification(s) do so and achieve a timely completion.

Key responsibilities:

Take ownership and co-ordinate the support required for the end-to-end learner journey to support the academic performance for all learners with additional learning requirements

Provide a high-level of detail-oriented organisation to ensure compliance with the Apprenticeship framework, including Learner Support Fund claims

Deliver and drive the continual improvement process within your area with the aim of enhancing the learner experience for learners with additional learning requirements

Own and manage the performance of our Functional Skills provision, including line management of dedicated Trainers, ensuring that all eligible learners complete within 6 months of their programme start date

Design and implement inspirational CPD opportunities to upskill internal staff in best practice for supporting learners with a range of additional learning requirements

Support the Quality Assurance process across the provision including attending standardisations

Be at the forefront of legislative and best practice changes through CPD

To safeguard learners from harm, uphold British Values and to report concerns in accordance with the Cambridge Spark policies

Support with any ad-hoc duties of requests that may be reasonably required to successfully carry out the role or to support the business

Candidate Specification:

Essential

QTS/PGCE (or similar)

Degree/Level 6 qualification

Comprehensive understanding of relevant legislation including: SEND Code of Practice and Equality Act and Education Act (1996)

Prior experience in managing high-performing teams to support learners with additional learning needs

Comprehensive understanding of the management and delivery of Functional Skills qualifications

Relevant experience/understanding of special educational needs and providing a person-centred approach

Excellent verbal, written and interpersonal communication skills

Ability to work: under pressure; to deadlines; within compliance frameworks; and in a fast-paced, growth environment.

Committed to student success and supporting students to fulfil their potential

Commitment to continuously developing understanding, knowledge and skills relevant to the role to ensure a ‘gold standard’ of support at every stage

Desirable

SENDCO qualification (or similar)

Prior experience of supporting learners on Apprenticeship programmes

Experience with the management of platforms (Aptem/Hubspot/BKSB)

Experience coordinating EHCPs, SEN statements or LDAs

Knowledge and experience of Learner Support Fund framework, including compliance requirements

Company Benefits:

Remote first company providing flexibility to work from home

Pension with up to 5% matched contributions

25 days holiday + Flexi bank holidays + 1 day off on your birthday

A day for volunteering

Enhanced Maternity and Paternity Leave

Health & Wellbeing allowance of up to £30 per month

Annual Summer and Xmas events

Company socials including everything from Cambridge College formals, pub nights to team building events

CPD Allowance alongside quarterly reflections to ring fence time for development and growth

Private medical insurance and cash plan

Holiday buy back scheme (up to 10 days p/a)

EAP with 24 hour confidential support line

Background to the Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.

Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.