Duty Manager
Description:
We are looking to hire a "Duty Manager" for one of our client companies.
Qualifications:
Graduate/Diploma in Hotel Management
A minimum of 2 -3 years of supervisory experience in the Front Office department
Operational experience in the reservation, reception, cashiers, concierge, and guest relations
Thorough knowledge of accommodation management, revenue management, and reservation systems.
Working knowledge of MS Office, Micros, and Fidelio (or any other property/ point of sale systems)
Room Pricing & Selling techniques
Responsibilities:
Staffing and Scheduling of the shift and allocation of duties.
Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
Facilitate learning and development for all the team members of the outlet
Performance Appraisal/ Management of the staff in the department.
Maintain the Log Book and effective follow-up system, Check the daily arrival list, and monitor all VIP movement.
Ensure that the guest has a pleasant stay by supervision of;
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
Coordinate with departments like Security and Housekeeping to ensure that all the security, hygiene, and aesthetic standards of the hotel are met.
Act as a Point Contact for the guests, constantly interacting with guests in order to solicit feedback.
Prepare reports on Occupancy, Average rates, Reservations, etc
Ensure through regular monitoring of GSTS and feedback, prompt, efficient, and accurate service to all guests.
Maintain the Guest History System and update the guest profiles.
Monitor the business of competition hotels in terms of new accounts and rates.
Ensure that all the operational standards set for all the processes are followed.
Ensures norms, procedures, and systems for the safety and security of guest belongings (e.g. Lockers, Left luggage, etc) are followed.
Ensure that all the statutory requirements for in-house guests are met
If you are interested, please send your CV to or apply below.