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Overnight Front Desk Supervisor

Company:
Hongkong and Shanghai Hotels
Location:
Yau Tsim Mong
Posted:
May 17, 2024
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Description:

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

17 paid statutory holidays

Exceptional market leading benefits

Option of MPF or ORSO retirement scheme

Key Accountabilities:

Manages and ensures efficient running of Front Desk operations

Provides efficient and personalised service to guests, and caters to any special requests

Handles guest enquiries and guest complaints in a courteous and efficient manner

Monitors billing, cashiering and cash handling procedures

Mentors, guides and encourages Front Desk Agents to build rapport and teamwork

Covers overnight shifts of the Front Desk section

General Requirements:

Minimum of one year experience in similar role would be preferred

Hands-on experience with MS Office and PMS System

Excellent customer interaction skills

Fluent in spoken English and Chinese

Candidates with less experience will be considered as Senior Overnight Front Desk Agent

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

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