Quality Assurance Manager

Our Columbus, Ohio client has a full-time / permanent opportunity for a Quality Assurance Manager. The QA Manager is responsible for managing the QA team while ensuring that the proper procedures are followed for all production system changes for our Client. This hands-on role will work in conjunction with the IT and Business departments to drive best practices within the change and QA processes. Other responsibilities include improving the efficiency of the IT QA procedures and ensuring end user satisfaction by identifying system errors before being introduced into production systems.

Accountabilities:

and support the QA team to conduct functional, integration and regression testing.

modifies, and writes test scripts, and test plans that follow established software development lifecycles as well as architectural and business requirements testing standards.

software applications to ensure that they adhere to business requirements.

quality issues and recommends methods for improvement.

the performance baseline and executes tests to validate system performance under different load characteristics.

tracks, and reports operational metrics for the measurement of the quality assurance function and process improvement.

the identification and documentation of defects and failures.

the communication of issues to the development team, testers and end users.

the design and implementation of professional QA services for use by IT, including tool assessment and acquisition, testing methodologies and value-added assessment.

the writing of quality assurance documentation and training materials and the execution of an assortment of tests.

other duties as assigned.

Knowledge:

technical knowledge of computer systems and the interaction of people/process/technology

working knowledge of organizational, time management and prioritization skills

to identify defects found during script writing/testing

to log defects with clear and concise explanations including all pertinent information to reproduce the defect.

to interpret business requirement documents to write test scripts. Must be able to assume the persona of the end-user and critically question gaps in requirements and articulate unintended side-effects of the requirements as relevant.

competency with writing test plans and test scripts.

to manually execute test scenarios for verification purposes, positive and negative testing.

years of experience in managing and leading teams.

organizational and time management skills.

thinker with the ability to understand complex applications.

written and verbal communication skills.

with financial, supply chain, human resources, and retail applications (preferred).

Education/Experience:

Bachelor’s degree and/or combination of equivalent education and experience in Information Technology or related fields

3+ years of experience in managing and leading a team

3+ years of retail point of sale systems experience (NCR Aloha preferred)

2+ years’ experience with ERP systems testing highly desirable (D365 preferred)

2+ years hands on experience testing in an environment with databases highly desirable (SQL server preferred).