Senior Windows System Administrator

Position Summary

A Systems Engineer is responsible for delivering first class service, advice and technical support to ACT clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes proactive management of client technology, resolving high priority escalations and contributing standards and procedures to the global technical community. Systems Engineers serve as an escalation point for junior and mid-level technicians and augment deliverables for technology managers. The candidate will interface with high profile Health/financial industry clients daily thus requiring the highest level of presentation, communication, and professionalism.

Position Requirements

College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 7 years of end user support

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Motivated to pursue technical certifications and further education

Highly self-motivated and directed, in a fast-paced team environment

Sharp attention to detail with proven analytical and problem-solving abilities.

Effective time management in working on internal tasks as well as with external vendors

Displays fundamental leadership skills when working with junior-level employees

Able to design, lead and execute project plans approved by technology and project management

Capable of assembling and coordinating a small team to execute short-term goals and operations

Can interpret customer needs and translate to technical deliverables

After hours support and on-call rotation required

Technical Requirements

Advanced understanding of Microsoft 365/Entra (Azure)/Intune

Advanced understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls

Ability to design, coordinate and deploy networking solutions

Advanced experience with Hardware Infrastructure (Servers and Storage, SAN/NAS storage, RAID, iSCSI, DFS, NFS, FTP/SFTP)

Deployment and troubleshooting of operating systems and applications

Microsoft Windows 10,11, Microsoft Office 2010-2019/O365, Microsoft Server 2008R2-2022

Android/iOS configuration, troubleshooting and integration with MDM solutions

Advanced experience with public cloud technologies with an emphasis on Office 365

Experience with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering)

Advanced experience with hardware troubleshooting (desktop/laptop, printer, mobile device, network peripheral)

Ability to perform patching and maintenance of systems

Experience with backup configuration and data recovery

Ability to maintain and operate network management and troubleshooting applications (patch management, SNMP utilities, monitoring solutions)

Advanced knowledge of e-mail and spam troubleshooting

Administering Active Directory Users/Exchange mailboxes

Experience with cross-platform data and mail migrations.

Experience with third-party vendor management and collaboration on proprietary systems deployments

Experience with virtualization software such as VMWare vSphere, Hyper-V, or Proxmox

Understanding of IaaS, VDI and SaaS

Understanding of network troubleshooting (switching and routing, security ACL)

Advanced understanding of DNS concepts (name servers, public zones, record syntax, registrar management)

Preferred Skills

Health Care industry experience

Experience with Managed Service Providers

Interest in continuous professional development with a focus on leadership

Basic understanding of high-level infrastructure design

Ability to identify infrastructure flaws and promote business opportunities

Technical certifications preferred

Working Conditions

Ability to work in an independent environment with moderate supervision

Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)

Overtime may be required to meet project deadlines (including late nights and weekends)

After hours on-call rotation.

Ability to travel for business and work beyond normal business hours when necessary

Ability to be flexible and successfully respond to multiple work pressures

Sitting for extended periods of time

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components

Lifting and transporting of moderately heavy objects, such as computers and peripherals

Fit with Our Core Values:

We need you to model the core values of our company.

Clarity

Accountability

Methodical

TeamWork

Discipline