Office Support Specialist

About the Role:

As a Support Office Experience Specialist in the HR function, your focus will be to create an exceptional and meaningful overall office experience through high level colleague and customer service. You are the brand ambassador utilizing H&M Values, Fashion and Sustainability in everything you do. You will support in creating and maintaining a positive work environment and colleague experience by driving a culture of engagement across our offices and providing outstanding customer services to office colleagues.

This on-site role reports into our Support Office HR Business Partner for USA-CA-PR and is based out of the New Jersey Support Office.

A Day in the Life:

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Responsible for communications, digital screens and weekly newsletter for office colleagues, in partnership with Support Office HR Business Partner, to ensure colleagues are informed around office best practices, key updates and events and relevant company information

Secures Support Office engagement activities in partnership with Support Office HR Business Partner and partners with Internal Communications to secure calendar of office events.

Acts as a modern concierge, connecting colleagues with relevant business partners based on informational requests. Has robust knowledge of area offerings and can offer an overview of recommended local eateries, entertainment, and community events

Leads by example and encourages a culture of outstanding customer service and colleague experience

Responsible for implementing and securing office routines that support a seamless colleague office experience

Manages reception desk, responsible for greeting all visitors and acting as point of contact for all Support Office requests

Ensures the acceptable appearance, standards, cleanliness and order of the overall office space. This includes maintenance of office equipment, negotiating, purchasing and restocking of office supplies

Supports with logistics and execution of office events, such as setting up the space and catering services

Supports fire safety planning and execution with Security Manager and Support Office HR Business Partner, acting as a fire safety volunteer

Acts as an expert in all office applications and platforms, including health and safety and ZYNQ Office Booking application

Receives sorts and distributes incoming mail and packages and applies postage to outgoing mail. Assists departments with large mail orders and special projects

Partners with Facilities and Office Service Techs to maintain office standards, handyman program, vendor installations, building engineers, building management team and support office initiatives alongside Support Office HR Business Partner

Qualifications:

2+ years' experience as receptionist, administrative assistant, or other office assistant position

Strong sense of customer service, collaboration, interpersonal skills, and professionalism

Strong planning, organizational skills, and attention to detail

Ability to multitask and prioritize

Driven to use own initiative with a solution-oriented mindset and strong follow through

Ability to provide feedback in a constructive and professional way

Works well in a fast-paced environment, with a strong ability to be agile

Maintains an approach of continuous improvement

Excellent verbal, written and listening communication skills

Proficient with Microsoft tools, such as Excel, Word, and Outlook