Service Lane Sales and Acquisition Consultant

Job Description

Job Title: Service Lane Sales and Acquisition Consultant

Job Summary: We are seeking a motivated and customer-oriented individual to join our dynamic sales team as a Customer Relationship Specialist. In this role, you will play a crucial part in maintaining and strengthening customer relationships post-sale. Your responsibilities will include greeting service lane customers, conducting vehicle appraisals, and exploring potential conquest opportunities. If you have a passion for providing excellent customer service, are tech-savvy, and thrive in a fast-paced environment, we want to hear from you!

Principle Duties and Responsibilities:

Warmly greet service lane customers and introduce them to Sales Consultants when appropriate.

Conduct thorough vehicle walkarounds and facilitate vehicle appraisals using dealership tools.

Assist in acquiring vehicles for dealership inventory purchase.

Utilize the Mastermind tool to effectively maintain customer relationships.

Demonstrate in-depth knowledge of the Volvo Brand vehicle lineup and share vehicle features with customers.

Meet daily and weekly process goals to contribute to team success.

Facilitate customer test drives of new vehicles while they are waiting in service.

Engage with Lease Portfolio to address concerns during their contract period.

Independently complete tasks and ensure timely follow-up after completion.

Job Specifications:

Provide exceptional customer service in alignment with the Beyer Volvo Dulles Culture.

Possess computer skills and a willingness to learn and adapt to new software.

Excel in multitasking within a high-energy, fast-paced work environment.

Demonstrate effective communication skills when dealing with customers.

Collaborate seamlessly within the Sales and Service department in a team-oriented fashion.

Successfully complete standard Volvo Sales Training and Mastermind Training.

Process sales paperwork as needed.

Successfully pass the VA Motor Vehicles Sales test.