Senior Manager - Business

Detailed Responsibilities

Be in charge of making every designer successful, and every client gets the best

experience

This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target

Prospect relentlessly to build pipeline and build strong relationships with prospects

Own the experience we give every prospective customer from the first time they interact with us

Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information

You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievement

Design Output-

- NPS / Net Promoter Score - This score indicates our promise to the customer.

- You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)

- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers

As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface

You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements

You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met

People / Team Management

- Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team

Job Requirement

What are we looking for

Graduate / Postgraduate

Excellent verbal and written communications skills

Strong listening and presentation skills

Exposure to have built teams is an advantage

Ability to multitask, prioritize, and manage time effectively

The work location will be a showroom

Saturdays & Sundays will be working

Mondays will be weekly off

Full time