Help Desk Manager

Full time permanent role, onsite 5 days a week in Washington DC, after a few months 1-2 days a week remote is okay

This role cannot provide sponsorship, or work C2C

Help Desk Support Manager

* Looking for an experienced Help Desk Manager to support a large environment

* ServiceNow experience is required, any experience with implementations/administration is a plus

* Familiarity with ITSM/ITIL processes

* A+ Microsoft Certification would be helpful

* Will manage a team of 6-10 Tier I and II Technicians

Tech stack: InTune, JAMF, PC and Mac (60% Mac, 40% PC)