Front Desk Agent/Night Auditor

Job Description

Required Tasks: According to Hotel Standards:

Guest Check-in & Check-out

PMS Operations

Cash Handling & Credit Card Transactions

Switchboard Operation and Telephone Etiquette

Front Office Emergency/Security Procedures

Reservations-Guest Rooms and Meeting Rooms

Assist with Administrative Duties as assigned by Management

Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily

Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables

Minor Decision Making

Take Group Reservations & Set up Group Blocks

Sales of Guest Rooms with New Arrivals and Phone Inquiries

Follow All Policies & Procedures as Outlined in the Employee Handbook

Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag

Operate Laundry as Directed

Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

Fluent Verbal & Written Communication in Proper English (Spanish, if possible)

Basic Math

Hand Writing

Computer Skills/Keyboard/Typing Skills

Operate a 10 Key Calculator

Hospitable, Civil Contact with the Public

Ability to Work Independently, with Little to no Supervision

Ability to Complete Multiple Tasks Simultaneously

Night Audit/Basic Accounting Skills/Training

Physical Requirements:

Neck: Bending & Twisting

Arms: Reaching, Bending, Light Carrying, Pushing, Pulling

Hands: Finger Dexterity, Grasping

Trunk: Bending & Twisting

Legs: Normal Balance, Crouching or Kneeling

Feet: Standing For Long Periods, Walking, Climbing Stairs

Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.

Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation

Job Posted by ApplicantPro