Remedy Administrator

Tyto Athene is seeking a Remedy Administrator to support the onsite Marine Corps Cyberspace Operations Group (MCCOG) C2 Systems Remedy team and will be primarily responsible for day-to-day operations and maintenance under the guidance of the operations team lead. This position will be four days onsite, one day remote.

Responsibilities:

Creating People Records. Setting up and managing accounts to ensure only authorized users with the appropriate permissions are granted access.

Troubleshooting basic incidents and escalating to a Remedy engineer as needed.

Performing foundation data updates following established procedures.

Reviewing logs and system performance following established procedures. Reporting anomalies using the incident management process.

Performing patching and deployments under the guidance of a Remedy Engineer.

Required:

BMC AR System administration

BMC ITSM Suite administration

Incident Management, Problem Management, Change Management, Release Management, Asset Management, Service Request Management

BMC DWP and DWP Catalog (Linux) administration

BMC CMDB administration

Tomcat patching

Java patching

Ability to use BMC Remedy logs and dev studio to troubleshoot complex workflow issues

Ability to work with BMC to troubleshoot complex workflow issues

Windows Server OS navigation

Importing deployment packages using the AR System Deployment Management

Desired:

Development of service offerings in SRM/DWP

Experience with Application STIGS and system patching

BMC ITSM Suite installation, upgrades, and troubleshooting

BMC DWP and DWP Catalog (Linux) installation and troubleshooting

BMC Remedy Single Sign On (RSSO) installation and troubleshooting

Smart Reporting administration

Familiar with Discovery applications

Linux OS Administration

SQL Knowledge

Qualifications:

3+ Direct Remedy administration experience with BS Degree or 5+ Direct Remedy administration experience without BS Degree

DOD 8570 Certifications: IAT Level II – see

Clearance: Secret