Call Center Agent

Job Description

As an employee of Reynolds EmpowerHome Team, you are also eligible for our benefits program. This position includes employee benefits of Health, Dental, Vision, and Life Insurance. Matching 401k, Paid Vacation, and Paid Holidays. An explanation of benefits will be described in more detail in the employee handbook.Compensation:

$55,000 - $100,000+ annuallyResponsibilities:

Qualify incoming leads, build rapport with prospective clients, and confirm appointments for realtors to exceed client expectations

Contact prospects after the initial meeting via phone calls, email, and other forms of communication to add them to the sales pipeline and cultivate real estate qualified leads

Develop new business opportunities within specific geographies to expand clientele

Develop and maintain a database of prospective and past clients to ensure organized and current information on all leads

Prospect for new customers through a high volume of customer touchpoints, using proven scripting to effectively build your pipeline

Educate and successfully position the industry’s top Real Estate Team to serve prospects' needs above the competition

Facilitate calls, follow up, and manage workflow

Maintain an organized workspace, use Customer Relationship Management application to follow scheduled tasks, update notes based on client interactions

Showcase the team's strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique

Implement a call to action to transition the lead into a qualified appointment

Listen attentively to consumer questions and provide answers that are knowledgeable and insightful

Participate in weekly meetings to discuss benchmarks for personal as well as team goals for the upcoming week

Master sales training techniques following the proven systems that lead to success

Articulating the value of EmpowerHome through consistent delivery of the script provided and training regularly

Qualifications:

Excellent interpersonal and communication skills

Applicants should have a high school diploma or equivalent

Must have a valid U.S. driver’s license and can travel by car

Ability to learn MS Office and CRM software applications

Excellent verbal, and written communication skills and organizational skills

Ability to work well in a fast-paced environment

Eager to be successful, constantly seeking improvement

Able to meet daily, weekly, and monthly benchmarks

About Company

Debbie and Sarah Reynolds are a mother-daughter duo and founders of The EmpowerHome Team. This family business is consistently ranked the number 2 Team through Keller Williams worldwide. They attribute their growing success to always putting their client’s needs above all else, serving more than 10,000 families in buying and selling real estate. Their mission has been to do what they do best, Serve and Give Back! This Team strives to be a part of a Bigger purpose of giving back to local worthy causes, donating a substantial portion of income to various organizations in all the locations they serve; DC Metro Region, Richmond, Hampton Roads & VA Beach Virginia, Charlotte & Raleigh NC, Charleston SC, Orlando FL, Atlanta GA, Dallas TX, Houston TX, and Denver CO. As EmpowerHome continues to grow the opportunities are endless! Become Empowered by joining a real estate team like no other today!