Country Operations Manager

Our Client is the largest and only licensed on/off-ramp platform for stablecoins in Africa. They are dedicated to offering innovative solutions in the African stablecoins space. Our client is committed to making stablecoins accessible and understandable for everyone, providing their customers with secure and user-friendly platforms for their financial transactions.

Job Location: Benin

Job Type: Full time l Hybrid

Requirements

Fluent in French and English

A bachelor's degree or strong background in Project Management, ideally within FinTech or Financial industry

Experience as the co-founder of a technology start-up, advertising agency or similar entrepreneurial venture

Experience as a Project Manager

Experience in Business Development Sales - advantageous

Experience speaking at Bitcoin or stablecoins events - advantageous

Ability to direct your own days, identify worthwhile projects, and take actionable steps to accomplish goals

Energetic, resourceful and do what it takes to get the job done

Hungry to learn and you actively look for opportunities to contribute

Handle multiple projects and dynamic priorities without missing a beat

Strong negotiations and building long-lasting relationship skills

IT background, a strong understanding of the FinTech industry advantageous

Proven ability to solve problems creatively

Experience seeing projects through the full life cycle

Excellent analytical, organizational, prioritization and decision-making skills

Strong interpersonal skills and extremely resourceful

Proven ability to complete projects according to outlined scope, budget, and timeline

Responsibilities

Establish and protect the company’s ability to operate with company registration, licensing, bank relationships, office space or virtual address, identify F/X partnerships (if needed), tax compliance and KYC parameters

Maintain an up-to-date understanding of our clients company, its products, and its client base

Lead or participate in discussion with regulators in markets where visible interaction with the government if part of the market strategy

Network with the local blockchain and FinTech communities

Develop relationships with large traders and mass market customers, support fraud victims to the extent possible

Represent the country and our local customers internally, with customer service, marketing and engineering

Contribute to enhancing our clients local capabilities

Identify and engage potential integration partners especially those providing load / unload partners and those willing to code to our clients API

Manage the local relationship with multinational partners such as mobile money networks

Where applicable manage relationships and oversee marketing execution with 3rd party store/agent networks

Grow the business by recruiting larger customers

Directly engage with larger traders, trading groups, investors and companies involved in crypto, answer questions and ensure their needs are met by our clients company

Operations/Country Managers will directly manage the relationships:

In partnership with marketing engage the mass market (Tier 1)

Assist marketing as they localize mass marketing activities including digital advertising, public relations, social media campaigns and more

Using frameworks, toolkits or other packages developed primarily by marketing and others, execute local engagement programs including events, brand ambassador programs and more

Assist with recruiting, managing and supporting local personnel depending on function

Where needed, lead recruiting efforts for customer service, interns and brand ambassadors

Directly manage interns and brand ambassadors, assist with customer service

Where needed support the needs of in-country for our clients personnel in Marketing, IT or other functions; example - health insurance

Be a role model for our client’s organizational culture by creating a positive impact at every touchpoint with people, with every word you say or put in print and everything you do

Communicate in a fashion that is respectful and well understood

Collaborate with your peers to collectively think of innovative ideas that drive business through technology

Build and utilize working relationships with internal business partners across the organization and external business contacts