Customer Service Representative

Job Description

We are looking for a Customer Service Representative!

WEEKDAY HOURS!

Are you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments?

As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS, where our outstanding reputation is the result of a century-long commitment to excellence!

We are a family owned and run company that has been in business since 1982! With a fantastic reputation in the community, we have no shortage of calls and looking for Customer Service Representatives to join our team!

This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided

What can we do for you?

Provide stability – over 30% of their staff has been employed 10 years or longer.

We’ve been in business for 40 years and have 5-star reviews.

We have a great benefits package (see full list below).

We are a family-owned company with a fun, professional and caring management team.

We are growing and so are the opportunities for advancement.

We provide ongoing training and professional development.

We have box seats to the Caps and Jiffy Lube Live for employees to enjoy!

Team events for employees and their families.

Pride in working for a company that makes a difference in the community and always does right by the customer.

Culture of continuous improvement including use of latest technology platforms in the industry.

Benefits for our Employees:

We offer great earning potential

Paid vacation

401k with company match

Health, Vision and Dental insurance

Dynamic work environment

No Shortage of Calls

Tool, iPhone and iPad Allowance

Family Atmosphere

Supportive Management

Immediate hire with year-round work

Uniforms

Pay $18/hour

Key sub tasks of the Customer Service Representative:

Convert incoming customer calls into booked service appointments

Outbound calling to our customers to schedule appointments

Respond to customer requests, resolving issues and promoting My Plumber Plus

Participate in training so that you grow and develop as a professional

Maintain and update our customer database with complete and accurate information

Maintain communication with dispatch and your manager

Strong attention to detail

Ideal Customer Service Representative will have:

Customer Service and Dispatcher experience

Sales experience

Inbound call experience

Outbound call experience

Data Entry experience

Multi-tasking ability

Service Titan experience preferred

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check and drug test are required to be considered for this position.

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