Field Service Representative - Electro Mechanical (Lewis Center, OH)

Overview

This role will be responsible for line moves, cell/line installations and servicing automation equipment at the customers’ facilities with a focus on resolution of mechanical and some electrical customer issues.

Responsibilities

Troubleshoot equipment at the customer’s facility; execute the necessary adjustments to bring equipment up to running status.

Read and interpret mechanical and electrical drawings, layouts, and sketches.

Consult with customers/supervisors/managers to plan layout of equipment during line moves.

Report and correct abnormal equipment conditions and inaccurate actions by customer staff.

Support developing operating and troubleshooting knowledge of the operations team.

Make recommendations to repair/replace only items that require repair/replacement.

Safely and efficiently use hand and power tools to drill and tap holes in specified locations.

Safely operate larger tools such as Mills, Lathes, Grinders, and/or sanders to modify components in the field.

Cut, strip, form wire cable, conduit, and plastic protective tubing to connect circuits and sub-assemblies.

Operate machinery to demonstrate equipment operation and analyze malfunctions.

Travel to both domestic and international customer locations for long and short-term support

When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager.

Follow ATS and customer’s plant and safety regulations while at their facility.

Complete detailed Service Report for the services provided on a daily/weekly basis.

Be available to be on-call on a rotational basis.

Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.

Collect and assemble all necessary technical information and customer specifications to prepare for service scope.

Facilitate warranty/non-warranty claims with the customer.

Coordinate service projects including team meetings, schedule and financials as required.

Assist others and take on temporary or permanent assignments as requested by the Service Manager.

Maintain up-to-date knowledge on current products and equipment used at ATS

Responsible for meeting or exceeding customer expectations in an efficient manner.

Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

Show current certification or be able to obtain certification to operate forklifts, cranes, and other material handling equipment.

Other duties as assigned.

Qualifications

A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent.

5+ years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician).

An excellent understanding of pneumatics and hydraulics with basic electrical and system control.

Aptitude to read drawings, reference manuals & assembly system instruction guides.

Well versed with troubleshooting of mechanical and electrical systems.

Experience in working directly with internal and external customers to resolve problems.

Proficient with Microsoft Word, Outlook, & Excel.

Ability to read, speak, write, & understand English in a professional manner.

Strong initiative, innovative, and keen attention to detail.

Ability to work effectively in fast-paced environment.

Excellent interpersonal & communication skills.

Ability and willingness to travel up to 85%.

Must have valid Passport.

Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle, as this is an essential job function.