Business Solutions Analyst

Schedule: Full-time

Empowering Ohioans with disabilities through employment, disability determinations, and independence.

Most positions offer the flexibility of a hybrid schedule that combines working from home with regular in-office and/ or community presence. In-person work requirements may change for training, meetings, and other operational needs. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.

Who We Are:

Opportunities for Ohioans with Disabilities (OOD) is the state agency that empowers Ohioans with disabilities through employment, disability determinations, and independence. It is accomplished through its Bureau of Vocational Rehabilitation (BVR), Bureau of Services for the Visually Impaired (BSVI) and Division of Disability Determination (DDD). A fourth area is the Division of Employer and Innovation Services (EIS), which is responsible for establishing and maintaining partnerships with employers.

What We Do:

OOD works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. To learn more about OOD, please visit our website:

Our Guiding Principles:

In striving for excellence in service, we will:

Listen first

Act with a sense of urgency

Honor diversity

Foster inclusiveness

Value collaboration

Inspire innovation

Be transparent

Be accountable

Celebrate success

Join the OOD Division of Employer & Innovation Services’ Research and Reporting Team as a Business Solutions Analyst. Support the programs that promote employment of Ohioans with disabilities, disability inclusion, and accessibility!

The Business Solutions Analyst will be a vital member of the team to support the division’s data and reporting activities, such as administering Salesforce (i.e., the Customer Relation Management Platform for the division), integrating and analyzing program data from various systems, and informing policy decisions.

This position includes hybrid potential, work-life balance, and comprehensive benefits.

Business Solutions Analyst Duties:

Under general supervision, serves as performance analyst and project coordinator for Employer & Innovation Services (EIS) Division to analyze data for OOD programs and maintains agency-specific statistical information,

Researches & identifies complex business problems & opportunities & applies analytical results & recommends actionable business solutions to address practical problems & opportunities in a format accessible to non-technical staff & stakeholders,

Builds reports, dashboards, & workflows by using various data analysis & visualization tools (e.g., Microsoft Excel, Tableau, Salesforce) to assist in the assessment of program performance,

Administers the Customer Relations Management (CRM) system (i.e., Salesforce) for the division and customizes the system based on business need,

Conducts analytical research to obtain and analyze data using programming languages or other statistical tools (e.g., Python, R) on various topics including but not limited to population sets produced by U.S. Census Bureau and Bureau of Labor Statistics, Vocational Rehabilitation and Business Relations data, Labor Market Information, etc., to assist in the development of the Vocational Rehabilitation Comprehensive Statewide Needs Assessment.

A successful Business Solutions Analyst has:

Ability to work with large data sets and use statistical analysis and proper research methods, including proficiency in programming languages (e.g., Python, R)

Experience in administering Salesforce, or a similar Customer Relations Management System

Ability to define problem; collect, categorize, tabulate, and validate data; establish facts, and draw valid conclusions; report out on the analysis considering the audience,

Strong skills in Microsoft Office Applications, especially Microsoft Excel,

Strong problem solving; critical thinking; verbal, and written communication skills,

Desire to learn continuously and obtain and apply new knowledge and technical skills to the job.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave

• 11 paid holidays per year

• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Diversity, Equity, and Inclusion (DEI) Mission Statement:

The mission of OOD is to empower Ohioans with disabilities through employment, disability determinations, and independence. OOD strives to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the rich diversity of the Ohioans we serve.

OOD considers diversity comprehensively, including race, ethnicity, gender, sexual orientation, disability, age, and all other human dynamics that shape creative perspective and professional experience.

OOD is intentional in cultivating an inclusive, diverse, and equitable environment where all voices are heard, respected, and valued, as demonstrated by the way we treat all individuals.

Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity Employer

Join Our Team, Apply Today!

Follow us on social media @OhioOOD

Completion of undergraduate core program in data analytics, applied mathematics, statistics, computer science, information systems, or related field; 24 months experience in any of the following: data analytics, statistical analysis, database administration, customizing and administering customer relations management software (i.e., Salesforce), developing or modifying computer applications; OR

Completion of associate core program in data analytics, applied mathematics, statistics, computer science, information systems, or related field; 30 months experience in any of the following: data analytics, statistical analysis, database administration, customizing and administering customer relations management software (i.e., Salesforce), developing or modifying computer applications; OR

36 months combined work experience in any of the following: data analytics, statistical analysis, database administration, customizing and administering customer relations management software (i.e., Salesforce), developing or modifying computer applications.