Service Advisor

Jim Coleman Cadillac is hiring a Service Advisor!

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers a great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunity for growth and advancement.

We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. You will be responsible for a variety of duties that pertain to creating a cultivating environment for our team and a beyond fantastic experience for the client. We are looking for an ambitious person that is interested in developing lasting relationships with customers and cultivating a strong team environment. You will have the opportunity to work at a state-of-the-art facility with a great work environment in Bethesda, Maryland.

Responsibilities

Provide timely updates

Assist customer with needs/requests

Greeting customers at the service lane

Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.

Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

Requirements

Proven experience as service advisor to maximize profit

Tech savvy with working knowledge of computer systems and databases

Able to balance a customer-oriented and a results-driven approach

Patient and comfortable dealing with customers

Professionalism and outgoing personality

Excellent communication and interpersonal skills

Outstanding organizational and multi-tasking abilities

Willing to learn and take direction

Applicants have rights under Federal Employment Laws

Family & Medical Leave Act (FMLA): Equal Employment Opportunity (EEO): Employee Polygraph Protection Act (EPPA): eppac.pdf (dol.gov)