Desktop Support Technician

Job Description

Duration

6

Duration Unit

Month(s)

Req Description

Description

Description:

We are migrating to Office 365 and Teams environment for, happening all over the world but I am responsible for NA. We are looking for a consultant to come in that has basic project management and is very thorough in tracking all of the request coming in. Migrating over 8,000 users in total, and targeting to move 200 per week. We have a global team that this person will coordinate with and see which users are migrating weekly. Work to determine which 200 would be migrating per week. Submitting and tracking on a draft board. Great documentation and tracking mostly. \*Plus would be experience using the Microsoft 365 Office Suite.

Enterprise Req Skills

Windows 10,Desktop,o365,customer service,support,troubleshooting,office 365

Job Title

desktop support technician

Top Skills Details

Experience:

Not concerned about which industry candidates came from. If they have supply chain that’s great, but not needed.

Experience with 365 is great. Experience with documentation, experience with tracking devices, spreadsheets.

Basic knowledge of Excel and can navigate with ease. Draft word docs that we can use as email templates to send company wide.

Communication and documentation to the end user is most important. Collect End User’s feedback and provide to their global support partners. Have to be professional and comfortable working with IT Leaders across the globe

Experience 5+ years of industry experience. If they have everything we are looking for, 3+ years is good. This individual will be on calls with our global team.

Worksite Address

Westerville,Ohio,United States,43082

Additional Information

Drug Test Required

true

Experience Level

Entry Level

External Communities Job Description

Desktop Support

EVP

Work Environment

Additional Skills Tags

customer service,support,troubleshooting,office 365

Additional Skills & Qualifications

Looking at 6-9 months initially. Most likely will spill into next year because of the number of users they are migrating. Migrating from Skype to Teams after the first phase is complete, but this would be a new PO. Project is sponsored for 6-9 months but it would be a new project sponsor from there.