Senior Sales Manager (US Based)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

Four Seasons Safari Lodge Serengeti is looking for a high-performing Senior Sales Manager to join our team who will based in the United States of America. This position is responsible for a portfolio of accounts in the retail, groups and wholesale segment of both Four Seasons Safari Lodge Serengeti and Four Seasons Hotel the Westcliff Johannesburg. The Senior Sales Manager is responsible for selling the hotel on the Americas’ market and providing a relationship-oriented atmosphere for the client, who would book a group or individual reservations into the Lodge.

• This position is Remote and United States of America based

• This position reports to our Senior Director of Sales.

• Work authorization for the location is required.

• As a member of the Marketing Division, the Senior sales Manager works across disciplines to deliver an exceptional experience and provide leadership.

ESSENTIAL FUNCTIONS:

Typically, a sales manager will have their own account base, or they may be a partner in a job share setting. The primary function is to book business from their prospecting and solicitation efforts and respond to inquiries. Full account management as well as business development in the relevant territory. Meeting set targets, quarterly goals and assisting the Director of Sales and Director of Sales and Marketing with information gathering, segment insights and segment strategy. Engaging with portfolio of accounts through sales activities such as site inspections, entertainment on and off property and networking engagements.

Key Components:

Account management of account portfolio

Prospecting for new business opportunities within segment

Provide revenue and room night data and do regular quarterly reviews with main account contacts

Set strategy for the segment and provide market insights and comp set analysis

Prepare any group or RFP proposals – manage all group bookings as per procedure on Golden Sales and Catering

Negotiate RFP and group terms and conditions

Conduct site inspections and client entertainment both on and off property

Attend Trade shows and networking events

Work closely with the Reservations team. PR and Marketing, Revenue as well as Lodge and hotel-based operation teams

Qualifications and Skills:

2+ years' experience in the same or similar role within the hotel/travel/tourism industry and preferably within a luxury brand

Candidates should exhibit excellent interpersonal and communication skills, and team leadership competencies.

Diploma/Degree in Hotel Management or Marketing studies is preferable but not mandatory.

Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language is required.

A strong grasp of this critical market segment having previously built solid and long-lasting relationships with key contacts

A style that is authentic, engaging and strategic, based on identified business priorities and capable of driving team success

Impeccable communication, negotiation and influencing skills

The ability to organize, prioritize and meet tight deadlines in a fast-paced environment

Multi-property/cluster experience is a plus.

Creative and innovative approach to sales activities

About our Ideal Sales Manager candidate:

To thrive in this role, you will have to be passionate and have a hunger for results, have strong negotiating and influencing skills, be innovative and have a bundle of energy with a positive mind-set. You will possess a thirst for multi-tasking, working independently or in collaboration, to meet tight deadlines whilst managing multiple projects simultaneously.

Key Benefits:

An attractive sales incentive program

Complimentary and discounted stays at Four Seasons worldwide and discounts in our food & beverage outlets

Internal and external development opportunities

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