User Experience Support Associate Engineer

Ecolab, the global leader in water, hygiene and infection prevention solutions and services, is seeking an O365 & User Experience Support Associate Engineer, to join its team . We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

Position Responsibilities:

· Responsible for the day-to-day tier 2 operational services and support for Microsoft 365 Collaboration applications including Microsoft Exchange, Teams, SharePoint, OneDrive, Stream (on SharePoint), AdobeSign, Power Apps

· Manage Ticket Queue and incidents within Service Now

· Must demonstrate mid-level expertise with Power Apps and Power Automate

· Must have knowledge and experience with Reading and customizing Power Bi Reports

· Creation and maintenance of Exchange environment management documentation as necessary

· Preferred administrative skills managing Adobe Sign user and group accounts.

· Communicate and collaborate with the Tier 3 team on complex issues and/or complex support tickets, elevating them when necessary.

· Assist the Tier 3 team with creating, updating, and maintaining Knowledge Base articles for the various power platform features.

· Collaborate with other IT teams as necessary.

· Create Level 1 troubleshooting guides for use by the Service Desk for common Messaging Incidents

· Work directly with users to resolve Incidents.

· Attend regular meetings.

· Assist with testing and go-live support for assigned projects.

· Platform design and developer coordination

Basic Job Requirements

· 1-2 Years of IT and user support experience

· 1-2 Years using Service Now

· 1-2 Years of experience working with Exchange, Teams, PowerApps, SharePoint, One Drive and Stream

· Working knowledge of Azure Active Directory

· Working knowledge of PowerShell

· Working knowledge of Office 365 Admin Center

· Exceptional customer service skills

· Exceptional problem-solving skills

· Ability to work independently and in a team environment.

· Outstanding written and verbal communication skills

· Ability to organize meetings and manage time effectively.

· Exceptional ability to learn and adapt to the ever-changing technologies and business requirements.

· Experience working in an Agile environment with focus in SCRUM methodologies.

Preferred job Requirements:

· Experience in managing ticket queue and closing tickets on a timely manner.

· Experience working with Azure Active Directory, Office 365 Admin Centers, and DevOps

· Experience working with ITSM methodology and Service Now

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