Senior Platform Engineer - ServiceNow

This role will join the ServiceNow Platform team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas - ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging technical best practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

What You Will Do:

• Perform day to day support, administration and maintenance of the ServiceNow platform including midservers and integration points

• Work directly with end users to troubleshoot and resolve support issues

• Gather, identify, and document business requirements

• Develop clear and concise technical and process documentations

• Develop, install, and troubleshoot ServiceNow applications with possible integration with other programs

• Troubleshoot bugs, fix defects, support users and build enhancements for applications built in the platform

• Perform code reviews to ensure that the quality is being met with regard to coding standards, integration, extensibility, and security.

• Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.

• Ensure that the software behaves as designed by testing it for bugs and performance during all stages of the development process.

• Provide guidance within the platform to design and implement ongoing improvements for a portfolio of processes

• Duties and responsibilities can be any combination of development as it relates to ServiceNow modules, tables, and system policies

• Develop reports for management on SLAs/KPIs as they pertain to service delivery

• Manage integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud

• Work with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems

• Work with architects to define the physical design, and with analysts and product managers to understand the requirements of technical solutions

• Develop and test application code, user interface and third-party integration components using prescribed application development guidelines

• Monitor health, usage, and overall compliance of ServiceNow and its applications, coordinates application and platform upgrades

• Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs

• Train the junior members of the team on subject matter expertise to ensure continuous learning

Minimum Requirements:

• Certified ServiceNow System Administrator;

• Bachelor’s degree in computer science or related field

• 7+ years of experience and strong working knowledge of ServiceNow platform

• 3+ years of experience with ServiceNow workflows or Flow Designer

• Experience configuring and implementing ServiceNow out-of-box application such as ITSM/ITOM/HR/CSM/SPM/PA/APM

• 2+ years of experience with scripted REST APIs

• Experience educating internal or external customers in best practice design

• Experience migrating data into ServiceNow application

• Experience working with ServiceNow in a large enterprise

• Familiarity working in an Agile environment with focus in SCRUM methodologies.

• Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies

• Integrated ServiceNow instance with 3rd party application

• Experience on adding additional functionalities within existing implemented integrations

• Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.

• Experience on Scheduled Job, Events and Email Notifications, Email Scripting, Email Templates.

• Excellent experience in ServiceNow Administration and Production support

• Worked on transform maps, data sources, import set and different transform scripts for data loads and management

• Ability to work independently or with team

• Demonstrate strong initiative and self-starter

Preferred Requirements:

• ServiceNow – Certified Application Developer

• ServiceNow – Certified Implementation Specialist ITSM/CSM/HR

R00231585