Alcoholic Beverage Resolution Officer

Our services impact EVERY Montanan!

MISSION STATEMENT

To be the nation's most citizen oriented, efficiently administered, state tax agency.

The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Alcoholic Beverage Control Division manages Montana's alcohol laws, distributes distilled spirits, and promotes responsible alcohol consumption.

What We Can Offer You

The State of Montana's comprehensive benefits package includes:

Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.

Free health care for employees and eligible family member at Montana Health Centers.

Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.

Retirement plans- The State currently contributes 9.17%, vested after 5 years of continuous employment.

Paid vacation- starting at 15 days a year.

Sick leave- 12 days a year.

11 holidays, including a floating holiday, which can be used any time.

Flexible hours.

Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview:

This position resides in the Alcohol Beverage Control Division of Department of Revenue. Duties include managing inquiries and appeals, conducting informal resolutions, negotiating settlement agreements for compliance cases, and educating licensees about alcoholic beverage regulations. This position is responsible for monitoring, tracking and coordinating cases with other staff; working with the Office of Dispute Resolution and responding to inquires as the compliance business expert; training other staff, and determining appropriate actions related to compliance issues. The position does not supervise other staff.

Knowledge of:

Montana alcoholic beverage licensing requirements

Compliance and resolution techniques

Negotiation and settlement techniques

Legal proceedings

Financial and business documents

DOJ Gambling Control Division investigations related to alcoholic beverage licensing requirements

CFR 27, as it relates to the Alcoholic Beverage Control Division work

Montana Code Annotated (MCA), Administrative Rules of Montana (ARM), existing case law, and other legal procedures

Public Relations, office administration, records management, and related processes

Skills in:

Research and analysis

Accuracy and attention to detail

Conflict resolution & customer service

Microsoft programs and other data base applications

Written, verbal, and interpersonal communication

You would be a great fit for this position if you:

Review and understand technical, legal, financial, and miscellaneous source material

Make sound decisions to resolve disputes

Demonstrate self-motivation

Follow instructions

Provide timely, customer service

Handling multiple priorities under deadlines

Working Conditions

Work hours may exceed 40 hours from time to time, including weekends.

Office environment.

Lifting is infrequent, less than 15 pounds.

Some travel may be required, must have a valid driver’s license.

To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. Successful applicants are required to successfully pass DOR tax and background check(s). DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

***This is an incomplete list of job duties. For a complete job description please contact Human Resources. ( or )

(All computer systems and tax guidelines will be trained on the job.)

HOW TO APPLY

To be considered for this position, via the “Apply Online” button located on this posting.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Successful applicants are required to successfully pass DOR tax and background check(s).

EDUCATION / EXPERIENCE

The above competencies are typically acquired through a combination of education and experience equivalent to:

Bachelor’s degree in business administration, public administration, criminal justice, law enforcement, or related field; and

Three years of work experience that includes negotiations, settlements, compliance, licensing, procurement, contract administration, or program administration.

Preferred work experience includes leadership and project management.

Other combinations of education and experience will be evaluated on an individual basis.

Shift: Day Job

Travel: Yes, 5 % of the Time