Information Technology Support Specialist

** Please note the position is in Plain City, Oh and requires the person to be local to our office.

Hours:

Weekdays (8:30-5)

Occasional evenings or weekends for customer migrations

Client Demographics

Small businesses: 20-100 employees

Some travel required to clients located in Central Ohio, counties to include:

Union, Delaware, Logan, Morrow, Franklin

Work performed onsite and remotely

We are a small business supporting small businesses

Typical work activities

Work tickets on help desk board and as assigned

Refer tickets to NOC team and/or other Clarity team members, based on established protocols

Assist with in office configuration of equipment, to include:

Access points

Switches

PCs

Printers

Install desktop packages (MS Office, QuickBooks, etc…)

Microsoft 365 administration

AD administration

Server administration

Basic Azure and Windows Virtual Desktop administration

Assist with network configurations

Review vendor documents and webinars

Assist with recurring client technical reviews and assessments

Assist with recurring team-based Lunch & Learn knowledge sharing

Technologies deployed:

Microsoft Windows Server (2016, 2019, 2022)

Hyper-V and VMWare

Windows 10/11

MS Office

Sophos and Microsoft Defender for Business

Datto BDR, Datto File Protection, Datto SaaS and Acronis

SonicWALL Firewalls

Microsoft Office 365 and Azure servers

ConnectWise Manage – ticket system

ConnectWise RWW – RMM platform

Hosted VoIP services

Candidate characteristics and experiences

Effective communications with Clarity’s clients to understand issues and explain remedies

IT aptitude

Curiosity and willingness to learn processes and technology

Attitude that puts customer as priority and recognition that we are stewards of their technology investments

Ability to stick with the problem and explore alternatives

Ability to collaborate with team members to address client issues

Future focused work approach with professional integrity

Able to work remotely

Effective in determining limitations and when to pass tickets to Clarity’s NOC or contact vendor

Practical experiences with Windows operating systems

Microsoft or CompTIA certification – preferred, not required

Practical experiences with listed technologies

Pay

Established based on candidate’s experience

Commission paid for opportunities identified

Benefits to include Simple IRA, Disability Insurance, Medical insurance reimbursement

Pre-employment requirements

Drug Free Workplace

- Clarity Technology Solutions is a drug-free workplace. Drug test required prior to first day of work and as called upon for random testing. Clarity will cover expenses associated with testing.

Background check

- Clarity Technology Solutions works for clients with security or regulatory considerations. Prior to employment, a background check will be performed. This is done at Clarity’s expense.

DISC Profile

Understanding how staff interact with clients and other Clarity staff is critical to ensuring the client has a great experience with Clarity Technology Solutions. A candidate will be asked to complete a DISC profile to help in the interview and assessment process.

Reports to: Technical Team Lead