Marketing Specialist/Customer Advocate

About the Role:

Arbor Homes is seeking a dynamic and creative Marketing Specialist/Customer Advocate to join our innovative marketing team and support both the Columbus and Cincinnati markets. As a homebuilder committed to building more than just houses, we are looking for someone who can infuse excitement and execute strategy with our marketing efforts. This role is instrumental in conveying our commitment to affordability, and the celebration of life’s best moments.

Why Arbor?

Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What’s In It For You?

Base salary + bonus opportunities

Advancement opportunities

Exposure to executive leadership

Team outings and company-sponsored volunteer events

Opportunity to work with the largest new home builders in Indianapolis

4 weeks of Paid Time Off!

Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.

What Will You Be Doing?

Maintain accuracy of Columbus and Cincinnati community pages on brand websites and provide necessary creative assets (photos, video, copy, announcements, and inventory listings).

Customize templates to meet local market needs, incorporating specific calls-to-action/offers and securing legal approval for all incentives.

Order and manage creative assets for communities (Room Designer, Virtual Tours, IFP's, and interactive maps)

Create and order community brochures and collateral.

Provide community-level marketing point-of-sale materials such as displays, flyers and inserts.

Provide ongoing community presentation audit/assessment from consumer's point-of-view ensuring integrity of signage, flags, welcome mats, etc.

Coordinate, execute and assist with special community events and neighborhood openings.

Maintaining relationships with 3rd party vendors for various marketing needs.

Communicate effectively with internal teams, external vendors, and stakeholders.

Call all customers 7 – 14 days after close to gather information/feedback regarding their experience and remind them of the upcoming survey.

Sit in on sample of customer pre-construction, colors, and orientation meetings to ensure consistency.

Follow-up (track) customers with negative reviews within a predefined period to make sure we understand their concerns and have a plan to address where applicable.

Responding to and monitoring online reviews.

Communicate all survey responses to all necessary team members.

Scrubbing customer data to ensure it is accurate for sending surveys.

In addition to the specified responsibilities, this role may require the individual to undertake other duties as necessary to contribute to the overall success and efficiency of the team and organization.

What Will You Bring?

Strong organizational skills and attention to detail. Ability to thrive in a collaborative and fast-paced environment ready to adapt/pivot as priorities evolve.

Bachelor’s degree (B.A.) from a four-year college or university

Self-starter with demonstrated ability to maintain accountability and work on multiple projects while functioning as part of a cooperative team.

Experience with email marketing (HubSpot) and website management a plus

Customer service attitude

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Arbor Homes participates in E-Verify

Business Unit -Arbor Homes

JR110257