Commercial Solutions Engineer - Costa Rica

Smartsheet is looking for a Solutions Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a member of the Solutions Engineering organization that is on a mission to grow revenue and to empower anyone to drive meaningful change — for themselves, their businesses, and the world.

This role is part of the Worldwide Field Operations team supporting the Emerging Markets segment and is based within commuting distance of the Smartsheet offices in Costa Rica..

You Will:

Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems

Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings

Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy

Partner with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth

Grow and maintain knowledge for all Smartsheet products, services, and competitors

Participate in cross-functional and department-wide projects that support strategic initiatives

Provide feedback to Product teams to ensure that our solutions continue to align with customer needs

Periodically travel to customer sites as a technical subject matter expert

You Have:

At least 1 year of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, PreSales or related field in the SaaS and enterprise B2B software industry

Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems

Strong technical skills and comfort working in ambiguous and high-pressure situations

Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences

Relentless curiosity and a commitment to excellence

Previous background or experience may include: software implementation, escalated customer support, consulting, product management, technical marketing, IT analyst, or technical training

Perks & Benefits:

Fully paid Health & Life insurance for full-time employees and family members

Equity - Restricted Stock Units (RSUs) for eligible roles

Monthly stipend to support your work and productivity

Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.

12 days paid Vacation + Flexible Time Away Program

20 weeks fully paid Maternity Leave

12 weeks fully paid Paternity/Adoption Leave

Personal paid Volunteer Day to support our community

Opportunities for professional growth and development including access to LinkedIn Learning online courses

Company Funded Perks including a counseling membership and your own personal Smartsheet account

Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#BI-Remote

#LI-Remote