Front Desk Supervisor

Job Description

Wurzak Hotel Group is looking for an experienced Front Desk Supervisor to support the oversight of the Front Desk Department of our Marriott award winning recently renovated Sheraton Hotel in Reston, VA. A Front Desk Supervisor is responsible for maintaining a smooth and efficient front desk operation, ensuring exceptional customer service, and contributing to the overall success of the hotel. The ideal candidate will have strong leadership, organizational, and interpersonal skills.

If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you. Learn more below and become part of a team that is shaping the future of hospitality!

Our Employer Brand:

We Are Wurzak: Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed. It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.

Find out more about us on our website or click here to visit our Linkedin page!

Our Perks:

Highly Competitive Salary

Culture of Excellence

Hotel Discounts

401K Company Match

Career Development

Peer-to-Peer Recognition

Quarterly & Annual Awards

Inclusive work environment

Medical, Dental, Vision, Supplemental Insurance

Responsibilities:

Staff Supervision: Supervise and lead the front desk team, including Front Desk Agents and Receptionists. Provide guidance, training, and support to ensure a high level of customer service.

Scheduling: Create and manage staff schedules, ensuring adequate coverage during peak hours and special events. Handle employee shift assignments, time-off requests, and covering shifts.

Guest Relations: Resolve escalated guest issues or complaints that Front Desk Agents may not be able to handle. Ensure guest satisfaction and maintain a positive and professional demeanor.

Training and Development: Conduct training sessions for front desk staff on hotel policies, procedures, and customer service standards. Provide ongoing coaching and feedback to improve performance.

Collaboration with Other Departments: Work closely with other hotel departments, such as housekeeping, maintenance, and sales, to coordinate activities and address operational needs.

Supervision of Administrative Tasks: Oversee administrative tasks, including reservation management, check-in/check-out procedures, and handling financial transactions. Ensure accuracy and compliance with hotel policies.

Quality Assurance: Monitor the quality of guest services, ensuring that front desk staff follows established procedures and maintains a high standard of professionalism.

Technology Management: Oversee the use of the PMS for reservations, guest information, and other front desk functions. Troubleshoot any technical issues and ensure staff is proficient in using these tools.

Reporting: Prepare reports on front desk performance, including occupancy rates, guest satisfaction scores, and other relevant metrics. Provide regular updates to upper management.

Problem Solving: Handle complex or challenging situations that may arise at the front desk, making decisions that align with the hotel's policies and objectives.

Qualifications

Prior experience as a Hotel Front Desk Supervisor, or similar role preferred.

Flexible Availability – this department has 24 hr coverage

Customer service experience

Excellent communication and organizational skills

About Wurzak Hotel Group:

At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

How to Apply:

Excited to take on the challenge? Your potential is our passion, Let’s unlock the possibilities! Interested candidates should apply and submit a resume highlighting relevant experience.

Apply Here