Account Executive

Job Description

Summary:

The Account Executive is responsible for the profitable operation of the company. This includes overall responsibility for achieving profit results consistent with established expectations and implementing a consistent business development program to maximize billable hours and sales growth, thereby increasing market share and operating profits.

· Assist management in the annual preparation of a detailed forecast including projected billable hours, sales, gross profit and net profit (manage expenses necessary to achieve the desired net operating profit).

· Directly responsible for the company's revenue

· Develop plans and strategies for developing business and achieving the company's sales goals

· Manage operations and resources to deliver profitable growth

· Exceed customer expectations and contribute to a high level of customer satisfaction

· Provide detailed and accurate sales forecasting

· Put in place infrastructure and systems to support the success of the sales function

· Compile information and data related to customer and prospect interactions

· Manage key customer relationships and participate in closing strategic opportunities

· Travel for in-person meetings with customers and partners and to develop key relationships

· All other duties that may arise to assist in the success of Surge Staffing

· Implement and monitor Surge Staffing quality standards for all services rendered.

· Implement and manage a detailed marketing program of personal sales calls, telephone sales, direct mail in-office demonstrations and public relations for the company.

· Accurate reporting that is required by client and Surge as requested.

· Provide supervision, leadership, counseling, and disciplinary action of on-site managers per facility as assigned.

· Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions

· Work closely with the marketing function to establish successful channel and partner programs

· Direct and manage customer development activities, including face-to-face customer contact to create and develop a good business relationship with existing and inactive customers and retain and build additional revenues

· Implement bill/pay structure to ensure a proper gross profit level in conjunction with management team

· Determine customer credit extensions with assistance from the corporate credit department.

· Implement corporate collection policies and procedures.

REQUIREMENTS

· Bachelor's degree or equivalency in work experience and education required.

· Previous experience in sales, human resources, or a service industry required.

· Strong sales/marketing skills needed to meet business development goals.

· Proven track record for successful business development.

· Strong PC skills and the ability to navigate within the iforce system

· Must have strong written and verbal communication skills, as well as strong customer service skills.

· Ability to advise, counsel, guide, and negotiate with others (e.g., staff, temporaries).

· Ability to develop (i.e., through teaching, training, etc.) the professional skills of employees.

· Ability to analyze and evaluate people, data, and things to determine courses of action.

· Ability to effectively and tactfully deal with people.

· Ability to shift back and forth between two or more tasks.

· Ability to understand and accurately apply basic math skills.

· Ability to make competent use of work-related equipment and materials.

· Ability to access areas where needed people, information or equipment are located.

· Ability to produce results within an unstructured environment and have the flexibility to identify and respond to changes in priorities.