Credit & Collections Associate

Job Description

Position Title: Credit & Collections Associate

Pay Rate Range: $21-$22/hr.

Job Description

We are seeking a highly motivated Credit & Collections Associate to join our team. The successful candidate will be responsible for facilitating and negotiating customer payments, including full payments, payment arrangements, resolving overdue bills, etc.; conducting investigations into accounts as needed; and providing exceptional customer service to our clients.

Responsibilities:

Facilitate customer payments via phone and mail channels.

Skillfully negotiate immediate full payments, payment arrangements, and customized payment plans as necessary.

Utilize various computer programs for accurate reporting and tracking.

Leverage analytical skills and problem-solving abilities to investigate and/or resolve past-due payments and delinquent accounts efficiently, maintaining timely resolutions.

Demonstrate a basic understanding of accounting principles, including debits and credits.

Qualifications

Prior experience in accounting/collections is preferred.

A basic understanding of accounting principles

Strong computer skills and a proficiency in Microsoft Office Suite, especially Excel

Strong attention to detail and ability to multitask

Excellent communication skills and ability to provide exceptional customer service.

Shift & Hours:

Monday – Friday

Compensation: $21- $22 / hour, based on experience

Benefits:

Comprehensive benefits package to eligible employees. This includes 10 days of paid time off (PTO), health, dental, and vision insurance, 6 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.

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