Technical Training Producer Support

Job Description

NOTE: THIS POSITION IS NOT ANTICIPATED TO START UNTIL SUMMER 2024.

Dynamis is seeking a Technical Training Producer to support the Office of Acquisition Workforce (OAW), under the leadership of the Office of the Chief Procurement Officer (OCPO), develops and maintains the cross-component, DHS-wide acquisition workforce, serving the acquisition community with career management, workforce training, professional development, and strategic planning guidance through the department's Acquisition Workforce Strategic Human Capital Plan (AW Strategy). OAW promotes a high-performing acquisition workforce through recruitment, development, training, and certification opportunities throughout DHS. OAW manages ten distinct acquisition certification programs and various specializations covering a wide range of disciplines, which addresses the training and development needs of approximately 15,000 acquisition workforce professionals. OAW is committed to having effective oversight, responsive capabilities, quality products, and efficient, reliable support services to its stakeholders and customers to enable successful career management, training, and professional development.

This position will directly support OAW's initiatives and mission critical needs under the guidance of the Department of Homeland Security Acquisition Institute (HSAI), the department's schoolhouse. It is here where this position will report. HSAI is responsible for DHS-owned course designs, development, and implementation (which may include commercially curated curriculum) which is delivered to the acquisition workforce virtually using Adobe Connect. The Technical Training Production Support position liaisons between the HSAI Training Operations Manager, our Component Career Acquisition Career Managers (CACMs), Component Certification Managers (CCMs), course Instructional System Designers (ISDs), training instructors, students, and program specific Point-of-Contacts (POCs).

Responsibilities:

Be highly proficient with a back-end working knowledge of Adobe Connect. This may include but is not limited to creating and designing new "Meeting" and "Seminar" rooms, understanding how to leverage Adobe Connect "Pods" for engagement purposes, be able to provide Subject Matter Expert (SME) level guidance and recommendations for enhanced event delivery and impactful audience participation, retrieve raw data from Adobe Connect for reporting purposes, and be able to provide those said results in tangible ways using SharePoint and Excel.

Be highly proficient in Adobe Connect Event Management template design, registration logistics, event administration, email templates, email triggers, and site permissions.

Familiarity with instructional technology and instructional system design, as it relates to course delivery, is preferred.

Facilitate ~15 vILTs (Virtual Instructor-Led Trainings) and Learning Cafés each month throughout the Fiscal Year which means this role is the accountable lead and must be able to execute the mission seamlessly, with very little oversight. This role is responsible for the logistics and event planning, supporting practice sessions/dry-runs/dress rehearsals within the virtual space, and serving as the live event moderator and/or technical producer.

Be able to direct the learning event sponsors, presenters, and POCs with preparation activities for conducting the event, including providing recommendations regarding learning event format and industry leading presentation techniques tailored to the event format and audience.

Provide high-quality technical production support for HSAI learning events using the integrated Voice over Internet Protocol (VoIP), be able to troubleshoot and provide technical solutions should an end user experience an obstacle using the application. Familiarity with video teleconferencing (TV) or phone conference lines (integrated with web conferencing software or operated independently as appropriate for the event type) and its respective participation management during the event is recommended, but not required.

Experience providing instruction and hands-on learning opportunities to potential learning event managers or presenters in train-the-trainer sessions (using Adobe Connect, Zoom, and/or MS Teams Live) as directed by HSAI staff is required.

Be able to provide high quality help desk level support by either (1) fielding and providing professional solutions to students' inquiries delivered to a shared mailbox which is used to triage their technical challenges and (2) deliver comprehensive technical resolutions, in real-time, to a student and/or presenter's technical challenges as each obstacle may be unique to the individual's computer, component-specific security protocols, unfamiliarity with the virtual classroom space, or bandwidth limitations.

Be able to create written technical guidance for the virtual platform in collaboration with the Graphics Design/Marketing Support contractor. This documentation may include (as it relates to Adobe Connect): continuous process improvement, continuity plans, one pagers, user guides, presenter best practices, and technical guidance as it pertains to the OAW Products & Services Catalog.

Requirements:

U.S. Citizenship

Ability to obtain DHS HQ Suitability

Bachelor's Degree or Higher

2+ years serving as an event moderator and/or technical producer of comparable size, scope, and complexity as this role will demand

2+ years production experience in Adobe Connect, Zoom, and MS Teams Live

Soft Skills include someone who is flexible, works independently, resourceful, collaborative, able to take initiative, and most importantly is able to work extraordinarily well with individuals at all career levels who may be indecisive, ex-military, stoic, or unresponsive via email

Be highly proficient in Adobe Connect with proficiency in MS Teams Live and Zoom

Be proficient in using SharePoint

Be proficient in MS Outlook and en masse emails

Be proficient in MS Word, MS Excel, MS PowerPoint, Portable Document Format (PDF)