Customer Engineer I - Washington, DC

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

This Customer Engineer position is responsible for the installation, maintenance, and replacement of the Point of Sale (POS) system and other technological equipment on-site at our client’s locations while representing NCR Voyix in a manner that reflects positively on the image, core values, and reputation of the company

This position includes up to 100% travel as you will drive in a company vehicle or fly to each site to complete your objective and may be required to perform work overnight while the business is closed

The Customer Engineer is responsible for

NCR Voyix assets that will be used in the delivery of customer services (e.g. tools, software, documentation, and intellectual property)

Maintaining parts inventory records and appropriate parts levels

Accurate and prompt reporting of calls and activity is required, as well as other reporting as needed. This includes tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation

Testing, running, and terminating network keystone jacks, patch panels, and cables

Installation of Complex Point of Sale Hardware and software solutions as a solo technician, lead technician or assist technician

This position requires the ability to

Travel and to work on rotating shifts, including overnight installations

Safely use an OSHA-approved ladder up to 12 feet to install equipment

Operate and work from a platform lift

Sit in an automobile, train, or plane for extended periods

Use electric, cordless, and hand tools frequently

Physical Requirements

Carrying and lifting tools and parts of varying weights (1- 50 lbs.) frequently, including up or down multiple stairs and floors as needed

Bending/squatting/crawling and walking/standing for prolonged periods (8-10 hours)

Ability to work in crawl spaces/attics

Ability to work with arms/hands extended overhead frequently

Lifting of objects up to 100 lbs or more occasionally

Basic Qualifications and Skills

High School Diploma or equivalent

One to three years of proven related experience

Work well with minimal supervision and have good problem-solving skills

The ability to:

Pick up new skills quickly

Work under pressure

Meet deadlines and produce high-quality work

Excellent interpersonal skills/customer relationship skills required

High level of personal integrity; Support and promote teamwork and cooperative efforts

Basic computer skills and common software knowledge, including basics of Windows OS

Core competencies in the safe usage of power and hand tools, as well as drilling common surfaces to mount equipment on walls, countertops, and ceilings

Must have the ability to work a flexible schedule, including nights, weekends, overtime, flex shifts, on-call, and travel

Valid Driver’s License

Reliable Transportation

Ability to pass Criminal Background Checks

Ability to pass DMB Background Checks

Ability to pass Credit Checks for a Company AMEX

Desired Experience

Previous experience with POS systems or in hospitality environments a plus

Proven hardware installation, troubleshooting, and PC Maintenance Experience

Low Voltage cabling skills and knowledge of industry best practices

Ability to configure and troubleshoot basic network configuration

Benefits

Comprehensive Benefits Package Including:

Paid Holidays and Floating Holidays

Paid Vacation

401K Savings

Medical & Dental Options

Company Vehicle

Company Cell Phone

Salary Range:$44,880.00 - $65,120.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

R0143272