Inside Distributor Sales Representative

Job Description

TITLE:

Inside Distributor Sales Representative

DEPARTMENT:

SALES

REPORTS TO:

SR. CORPORATE ACCOUNT MANAGER, SR. ACCOUNT MANAGER

FLSA STATUS:

NON-EXEMPT/EXEMPT

JOB DESCRIPTION REVISION:

1/24/24

BASIC FUNCTIONS

As an Inside Distributor Sales Representative at Blue Raven Solutions, you play at pivotal role in ensuring our customers receive exceptional service and support. This entry-level position is designed for individuals with a passion for sales, excellent communication skills, and a positive attitude. Your primary responsibilities include quoting prices for in-stock items, managing a designated customer base, responding to heavy email and phone inquiries, and processing sales orders with precision. This individual has the responsibility and authority to carry out assigned tasks.

SPECIFIC DUTIES

Support the creation/building of long-term relationship with customers.

Performs order entry, reviews and processes orders, and create credit requests.

Create processes and maintain a variety of reports pertaining to specific clients.

Provide timely and accurate quotes for in-stock items.

Respond promptly to heavy email and phone activity, demonstrating a positive, friendly, and helpful attitude in all customer interactions.

Manage a defined customer base, establishing and maintaining strong relationships by proactively addressing customer needs and providing tailored solutions.

Efficiently process sales orders, ensuring accuracy and timely delivery while collaborating with various teams.

Interfaces with clients, account managers and internal departments to assist in resolving client-related administrative issues.

Identifies delays or problem areas, and suggests solutions for resolving issues.

Gather competitive information, and provide feedback on customer satisfaction, as well as recommendations to improve procedures.

Provide essential administrative support to the sales team.

Maintain customer database.

Help track individual customer quality and delivery ratings.

Comply with all customer quality requirements.

Support a safe work environment, using safety equipment, ensure safety equipment used in the areas is proper, safe, and used in a productive manner.

Follow established departmental policies, procedures, objectives, and safety standards.

Perform other related duties and personnel backups as assigned and contributes to team effort.

STANDARD REQUIREMENTS

Comply with all requirements of International Standard ISO9001 and ISO27001, NIST 800-171, CMMC – Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA-QMS-9090, ASA-100 and supporting construct standards AS6081, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts – Avoidance, Detection, Mitigation and Disposition practices.

METRICS AND MEASURABLES

Pending

EDUCATION / EXPERIENCE / COMPENTENCY

High School Diploma – College education preferred.

Strong Microsoft Outlook skills

Strong attention to detail.

Strong follow-up and closing skills to drive sales opportunities to completion.

Customer empathy/ Superior customer service skills.

Highly organized.

TRAINING REQUIREMENTS

ALL TRAININGS OUTLINED FOR THIS JOB DESCRIPTION ARE IDENTIFIED WITHIN CRESTWOOD TECHNOLOGY GROUP’S TRAINING MATRIX, LOCATED WITHIN THE LEARNING MANAGEMENT TOOL WITHIN EACH INDIVIDUALS PRE-REQUISITES.