Customer Service Representative

Job Description

Company Perks

As a team member of Dental Associates, you can expect excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth.

Benefits Overview:

Medical Insurance with optional Health Savings Account through Associated Bank

Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)

Vision Insurance

Life Insurance

401k

Company paid short term disability

Paid Time Off

Paid Holidays

FSA

Critical Illness

Hospital Indemnity

Plus opportunities for pay increases and bonuses

Job Responsibilities

Assist internal and external customers with billing issues and questions

Greet customers warmly and ascertain problem or reason for calling

Manage large amounts of incoming calls

Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; working with other teams to resolve problems on customer accounts; following up to ensure resolution

Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid, and complete information by using the right methods/tools

Keep records of customer interactions

Collect payments and set up payment plans

Assist with training new employees

Schedule

40 hours per week

Monday through Thursday 8:30am-5:30pm & Friday 9:00am-3:00pm

Hybrid, 2-3 days in the office per week

Job Requirements

High School Diploma or equivalent is required

Proven customer support experience

Strong phone contact handling skills and active listening

Customer orientated and ability to adapt/respond to different types of characters

Excellent communication skills

Ability to multitask, prioritize and manage time effectively

The Company